9 Replies Latest reply on Jun 2, 2016 3:13 PM by jeremy robb

    “Network connectivity was lost. Please wait while the meeting tries to reconnect.”

    adam@affinityplace.com Level 1

       

      I was recently running a webinar with my company when Adobe Connect froze and a message box appeared, stating, “Network connectivity was lost. Please wait while the meeting tries to reconnect.”

       

       

       

      I know that the problem was not our network because myself and other people in my office were able to continue using the Internet. I tried to re-enter the webinar room again from two different computers, but I could not get back into the webinar.

       

       

       

      So I clicked Help > Troubleshooting and took the Adobe Connect Diagnostic Test. I passed. Every criteria was checked off successfully.

       

       

       

      Now I can reconnect with Adobe Connect, but I hope the same situation does not happen again.

       

       

       

      Has anyone else experienced this? Any thoughts? Thanks.

       

      P.S. I have attached a screen shot of the Adobe Webinar screen when it froze and another screen shot of the Adobe Connect Diagnostic Test results.

       

      Webinar Screen Shot.jpg

       

      Passed Test.jpg