0 Replies Latest reply on Oct 14, 2015 11:08 AM by ednb

    ADE forgot password and can't access email

    ednb

      My elderly mother has bought eBooks that have DRM restrictions through her ADE account.

      She authorized her computer several years ago with an old email address that she can no longer access.

      She knows this old email address but can’t remember the password (she is 87!!) so is unable to reset the password because she can’t read the reset email ……

      I am about to get a new computer for her so she will need to install and authorize ADE on it.

      How can she get access to her old account, or link a new one to it, so that she won’t lose access to her purchased books?

      We have tried online chat and were told that an email would be sent to her new address but nothing came through.

      Help please!