That did not help me. Still crashing. Windows 7, 64-bit.
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Two more things that have helped others with those symptoms:
1. Reset LR's preferences: Resetting the lightroom preferences file - updated - Lightroom Forums
2. Manually disable LR's use of the graphics processor: Adobe Photoshop Lightroom Help | Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ
Neither of these worked. Still crashing.
I'm having the same problem too. I've been running Windows 10 since October and just did a clean install of the OS yesterday. The software runs fine, just crashes when I try and access preferences. My video card (laptop) is a bit weak, I don't remember this being a problem before.
It's the latest version of Lightroom.
You can edit the Preferences outside the Lightroom.
Please Follow the Solution below
- Go To Edit>>Preference>>Performance>>Uncheck "Use Graphics Processor" If this does not solves the issue then,
- With Lightroom closed
- Navigate to
C:\Users\YourUserName\AppData\Roaming\Adobe\Lightroom\Preferences (Where AppData is a hidden/system folder so you may need to enter the folder name directly into your Explorer address bar or enable hidden/system folders in Explorer folder view options.)
- Open the file LightroomPreferences.agprefs
- Search for the line Use autobahn=True(Press CTRL+F)
- Change it to Use Autobahn=False
Once Done save the File
3. Also refer this link and update Graphics Processor if you use AMD card
Let us know if that helps
Thanks. I double checked in Safe Mode. GPU was still checked. The "ok" button on preferences was obscured by the taskbar on my laptop. I missed it the first time.
If you are unable follow the above steps.
then you can disable the Graphics Processor from the Device Manger by through Control Panel.
Once the Graphics Processor is disabled Open Lightroom and it will allow you to uncheck the GPU from its Preferences.
Once done, then you can enable the Graphics Processor from Device Manager.