2 Replies Latest reply on Oct 15, 2015 10:02 AM by cmelton@lsu

    LR freezing while import

    cmelton@lsu Level 1

      So I decided to jump on the LR wagon and installed the CC version this morning, (2015.2.1) I believe. Worked flawlessly for the first 30 minutes and as I'm following the tutorials the import option freezes up everything, over and over. The Adobe apology thread states the latest version addresses this problem but I don't think it has. Back to Photoshop I go. This is unfortunate, this program was starting to look promising....

        • 1. Re: LR Worked Great at First...
          sarsaxen Adobe Employee (Admin)

          Hi cmelton@lsu,

           

          We are sorry to hear about the issue.

           

          Can you please try the following steps:

           

          Solution 1:

          • Go to Lightroom > Preferences(Mac) or Edit> Preferences(Windows)
          • Click on the General tab
          • Uncheck “Show ‘Add Photos’ Screen” and Restart Lightroom

          Solution 2:

          • Go to Lightroom > Preferences(Mac) or Edit> Preferences(Windows)
          • Click on the Performance
          • Uncheck “Use Graphic Processor” and Restart Lightroom

           

          Solution 3:

          Reset Lightroom preferences by holding the shift + option (Mac) or shift+alt (Windows) while launching Lightroom.

           

          Regards

          Sarika

          • 2. Re: LR Worked Great at First...
            cmelton@lsu Level 1

            Solution 1 seems to have fixed the problem so far. Thanks for your help!