Moving the discussion to Adobe Type. Please try to close following process and relaunch Creative Cloud.
Win: using Task Manager
- Creative Cloud.exe
- Adobe CEF Helper.exe
- Adobe Desktop Service.exe
- Adobe Installer.exe
- AAM Updates Notifier.exe
Mac: using Activity Monitor
- Adobe CEF Helper`
- Adobe Desktop Service
- Creative Cloud
- AAM Update Notifier
- Core Sync
Sorry that you ran into trouble with this! I believe you are seeing this problem:
If that doesn't fix the problem for you, please send the recent sync logs from your computer to email@example.com and we will look into it further: help.typekit.com/customer/portal/articles/1649149#logs
Thank you Liz!
Tried everything suggested on this forum, including emailing the requested information. No reply to the email, and still unable to sync.
I'm sorry that you ran into trouble with this; we didn't get your email to Typekit Support for some reason.
The problem described earlier in this thread was fixed in an update to Creative Cloud desktop application, so it's unlikely that you're seeing the same issue. Try these troubleshooting steps instead:
If that doesn't fix it, please re-send your email to firstname.lastname@example.org, making sure you've attached the log files separately (not as a .zip, which often get flagged as spam). Post an update here as well, and we'll keep an eye out for it.
That page doesn't begin to address my issues. There's nothing wrong with the CC app. It's InDesign that won't sync.
I sent an email a moment ago with the log files individually attached, as requested.
Thanks for the update, Rob; we have that email and will get back to you shortly.