5 Replies Latest reply on Oct 15, 2015 3:24 PM by jeffd77939829

    Unable to activate boxed DVD version of Lightroom with 18 digit S/N

    jeffd77939829

      Hello,  I just purchased 2 copies of the boxed version of Lightroom and am unable to register and activate it using the serial number attached to my packaging. My serial number only contains 18 digits but the online activation requires 24 digits. I was told last night using Adobe's online chat to contact my vendor I purchased them from to get the 24 digit serial number. They were only able to provide me with the same 18 digit serial # located on the product bar code label. Thanks in advance for the advice!