1 Reply Latest reply on Oct 19, 2015 2:56 AM by Beverley Gray

    Volume license issued to my account but I did not purchase any. Is there a mistake?

    samuell45178869

      I had posted on a forum but was told to contact customer center.

       

       

       

      This question is Not Answered.(Mark as assumed answered)<https://forums.adobe.com/message/8072058>

      <https://forums.adobe.com/people/samuell45178869>[Community Member]

      SAMUEL LEE<https://forums.adobe.com/people/samuell45178869> Oct 14, 2015 6:52 PM

       

      I had received an email indicating my volume license has been processed, but the issue is that I did not make any purchase of the license. Is there a mistake on this?

       

       

       

      The order number is

      140021638

       

      Please check.

       

      Below is what I see in my license. I had only order a Captivate license in 2013.

      Item No   <https://licensing2.adobe.com/sap%28bD1lbiZjPTAwMw==%29/bc/bsp/sap/zavlcommon/images/sorted _ascending.gif>

       

      Product Name

       

      Product Version

       

      Product Language

       

      Product Platform

       

      Additional Text

       

        1

       

      Acrobat Professional

       

      10.0

       

      All Languages

       

      Macintosh

       

      LIC SN

       

        2

       

      Acrobat Professional

       

      10.0

       

      All Languages

       

      Windows

       

      LIC SN

       

        3

       

      Captivate

       

      7.0

       

      International English

       

      Macintosh

       

      LIC SN

       

        4

       

      Captivate

       

      7.0

       

      International English

       

      Windows

       

      LIC SN

       

        5

       

      Captivate

       

      8.0

       

      International English

       

      Macintosh

       

      LIC SN

       

        6

       

      Captivate

       

      8.0

       

      International English

       

      Windows

       

      LIC SN

       

        7

       

      Captivate

       

      9.0

       

      International English

       

      Macintosh

       

      LIC SN

       

        8

       

      Captivate

       

      9.0

       

      International English

       

      Windows

       

      LIC SN

       

        9

       

      Photoshop

       

      13.0

       

      International English

       

      Macintosh

       

      LIC SN

       

        10

       

      Photoshop

       

      13.0

       

      International English

       

      Windows

       

      LIC SN

       

       

       

      Best regards

       

      Samuel Lee

      ST/STS-AP

       

      Tel. +65(6)5712541

      Mobile +659790 1231