25 Replies Latest reply on May 24, 2016 8:08 AM by rob day

    InDesign CS6 'Out of Memory' on OS X El Capitan

    jaseyhall Level 1

      Dialogue box regularly popping up within InDesign CS6 saying 'Out of Memory'. Frequently occurs, ever since installing OS X El Capitan on iMac 2 weeks back. Prior to OS update message had never appeared. 16GB RAM installed, Activity Monitor all reading fine. Have unchecked 'Auto-Collapse' and 'Auto-Show Hidden Panels' in Preferences, as some have suggested. Still no joy. CS6 Illustrator, Photoshop and Bridge all seem fine. Any suggestions? Many thanks

        • 1. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
          BobLevine MVP & Adobe Community Professional

          CS6 is not supported under El Capitan and Adobe has made it clear they have no intention of ever updating it. Adobe quietly drives a nail into the coffin of CS6 - BobLevine.us

           

          The only fix I've seen for anything is disable auto hide for menubars in the O/S.

          • 2. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
            jaseyhall Level 1

            Thank you for your reply.

            "The only fix I've seen for anything is disable auto hide for menubars in the O/S."  You mean disable those prefs within InDesign Preferences, presumably? Tried that already I'm afraid. Or are there some other Mac O/S Prefs I've overlooked?


            I don't necessarily expect Adobe to update CS6. I'd happily purchase a perpetual licence CS7, if they were to release one. Subscribing to a continual £46 / month CC subscription, with no buy out option ever, is only for those with more money than sense I'm afraid. Purchasing a £400 CS Design Standard upgrade every 3 years or so is surely enough for the Adobe coffers? At present ... obviously not.

            1 person found this helpful
            • 3. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
              BobLevine MVP & Adobe Community Professional

              That setting is in the general area of the system prefs for 10.11.

               

              And you can forget about a CS7 or any other perpetual license. That ship sailed a long time ago.

              • 4. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                jaseyhall Level 1

                Thanks for your reply. I already had Mac OS System Prefs / General 'auto-hide menu bar' unchecked, so the problem appears to be unrelated.

                 

                As for ships sailing ... they also sink, I'm afraid. As long as Adobe insist on gargantuan subscription costs and ownership of your work, they can sail-off into the sunset as far as I'm concerned. It's a shame, Adobe. How's about a return to putting customers before corporate greed, and reasonable pricing instead of verging on the ridiculous?

                • 5. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                  BobLevine MVP & Adobe Community Professional

                  $50/month for every tool any design business could possibly use is not gargantuan by any means. If you can't afford it you're in the wrong business. And how you can conclude Adobe owns your work is simply beyond me. You own your work. Always have. Always will.

                  • 6. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                    jaseyhall Level 1

                    $50 / month equates to approximately 3x the cost of their upgrades prior to their subscription based service. Was prepared to pay approx £550 ($850) upgrade price from CS2 to CS4 to CS6 every 3 years or so, (even though many weren't and pirated); but their current pricing and policy is arrogance personified, no? CS offers every tool you could possibly need. And we're prepared to pay for the upgrades, just not a subscription that renders your own work unusable 30 days after cancellation, unless back-saved. And if you can't foresee yourself cancelling, calculate the cost. Always have, always will, as long as you can afford and are prepared to pay for it ... in more ways than one. Adobe CC ... for those with more money than sense™

                    • 8. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                      Peter Spier Most Valuable Participant (Moderator)

                      For the record, I don't like the subscription model and have made the choice not to do production work in CC versions, and I'm old enough that I will probably be completely retired before I have no choice.

                       

                      As the video, it's beautiful, but the premise is wrong. Your files will always be yours, and nobody else will have access to them unless you give it yourself. The problem isn't file ownership, it's file access, and unless you continue to pay, there will come a time when you no longer can use what you've created (though you can certainly pass it on to someone else who can).

                       

                      The argument that we subscribe to other services is specious. Your cable or phone subscriptions don't permit you to create content, only consume it. I've rented tools from time to time for one or another of my various careers, but never had I need to continue to rent them to use the products that were created with the rented tools.

                       

                      However, were I still actively making my living, I think I would bite the bullet. Until someone makes a competing product that will do all that CC can do, and offers perpetual licensing, I don't see an alternative for anyone who needs the software to make a living and needs to remain current with the sate of the art. I'm a dinosaur in this business, and like the giant reptiles, people like me are facing extinction.

                      • 9. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                        BobLevine MVP & Adobe Community Professional

                        jaseyhall wrote:

                         

                        $50 / month equates to approximately 3x the cost of their upgrades prior to their subscription based servic

                        Incorrect, I'm afraid. Adobe went to a one year upgrade cycle with no upgrade pricing unless you had the most recent version. Your math, therefore, is way off.

                         

                        comparing the current pricing and what you get for it, to the most recent pricing for Creative Suite has Creative Cloud cheaper.

                         

                        With that. Let's agree to disagree.

                        • 10. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                          jaseyhall Level 1

                          Sorry Bob, I have to set the record straight on this, my math is pretty good actually. My Adobe CS purchase history:

                           

                          CS1 Design Prem (March ’05):  £410 (student edition)

                          CS2 Premium Upgrade (May ’05):  £240*

                          CS4 Design Standard Upgrade (Apr ’09):  £500**

                          CS6 Design Standard Upgrade (Sep ’13):  £650

                           

                          Total:  £1800. Over 10 year period = £15 ($23) / month

                           

                          * received FOC, as CS1 purchased within 3 month grace period of CS2 release. With this taken into account the monthly avg equates to only $20 / month.

                          ** can’t confirm exact cost, approximation only

                           

                          UK purchase prices listed above. Replace the same purchases with cheaper US prices and the monthly average would equate to approx $16 / month (approx 66% cheaper than current CC monthly subscription)

                           

                          300% price increase with the advent of CC aside, the other elephant in the room that defies belief is the fact that upon cancellation of your subscription all of your work becomes redundant, ie. unusable. That is of course unless you back-save every single piece of work to a version you still have access to. All of the software you’ve been paying the privilege for for x no. of years disappears, vanishes without trace after 30 days (upon last time of checking). And as I said, unless you can guarantee your financial position to shell out $600 / year ...

                           

                          Don’t get me wrong, I appreciate the benefits of multiple device synchronisation, cloud storage and the regular updates CC affords. We just don’t appreciate the over inflated price tag and complete disregard for subscription loyalty over the years upon cancellation, i.e. deletion of apps & software. Where else would you accept a lease without any buy out option, ever?!

                           

                          Affinity software and the like may be the future - purchase outright, no subscription costs. Time will tell.

                           

                          Please note:

                          Only initial purchase qualified for the Student edition, all remaining purchases full price.

                          CS3, CS5 & CS 5.5 bypassed without any problems whatsoever. Adobe, upon the release of CS6 in 2012, may have initially stated only CS5.5 users qualified for the upgrade, but I purchased it the following year without issue, qualifying for the upgrade despite only having CS4.

                           

                          Heres a thought: I wonder, just out interest, how many current CC subscribers are aware of the small print?

                          • 11. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                            BobLevine MVP & Adobe Community Professional

                            My only point in all of this is that you will never see a perpetual license of Adobe software again…and CS6 will never be patched.

                             

                             

                             

                            As for the rest, everything I had to say about this I said here: http://boblevine.us/why-creative-cloud-subscription-software-is-here-to-stay/ almost two years ago.

                             

                             

                             

                            Nothing’s changed except that there are now well in excess of 5 million subscribers.

                             

                             

                             

                            There are some very compelling new products coming to the market. If you’re going to keep upgrading operating systems, you should be looking very closely at them.

                            • 12. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                              emilb Level 1

                              I have the very same problem. (ID CS6 on El capitan). Yesterday I trash Indesign preferences and then disable "Application Frame" under Indesign Window menu. So far so good, no more out of memory massages, missing undos and blank screens in Indesign all day. Todays workflow was pretty same as yesterday, so I hope this is solution.

                              • 13. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                jaseyhall Level 1

                                Hi Emilb.

                                 

                                Thanks for your post. I've seen others recommend the same, hence me marking as 'correct'.

                                 

                                How do you trash your preferences, for any others reading this post's benefit, as since I ran Disk Utility's 'First Aid’ several weeks back I haven’t had any real issues with CS6 and El Capitan.

                                • 15. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                  emilb Level 1

                                  Hi jaseyhall,

                                  BobLevine's link explains everything about trashing Indesign preferences. I will try to enable "Application Frame" again to see if it is a part of the problem or not.

                                  Here is almost 23.00h so good night and I will report on monday about that.

                                  • 17. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                    BobLevine MVP & Adobe Community Professional

                                    You’re welcome. Hope it keeps you going for a while.

                                    • 18. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                      rfoster.aus Level 1

                                      I have been struggling with this issue for months now and just by simply ticking Application Frame and unticking Application Bar has solved my problems and there was no need to delete preferences

                                      Thank you for helping me out. Richard from Australia

                                      1 person found this helpful
                                      • 19. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                        tanyai2000 Level 1

                                        I looked at all of these forums to help, but despite trying all the preference resets, Java changes, and reloading the application, it wasn't working. So...

                                        ...I tried this yesterday, and for the first time I was able to go the entire day without InDesign CS6 crashing.

                                        SHOCK!

                                        This is what I did:

                                        I moved the entire InDesign CS6 application folder from my Mac HD > Applications folder to my Username > Applications folder. I opened InDesign CS6 from that location and it asked if I wanted to update, so I did.

                                        For the past few months since I upgraded to El Capitan, my InDesign CS6 crashed at least every hour to hour and a half. Yesterday was awesome, no crashes! Hope this helps someone out there, I'll update if I have any other issues since doing this.

                                        • 20. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                          Utopia_Design_Inc Level 1

                                          So disappointed, throwing out of the prefs didn't help for long and that usually cures all ills (thanks Bob for letting us know which ones), and turning the application frame on and off worked for a while, but now is a no go. Switched back to 10.10.

                                           

                                          Thanks everyone for sharing though.!

                                          • 21. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                            TonightWeDineInHELL Level 1

                                            I don't agree.  Either Adobe will change their tactics or be replaced by some younger smarter software company.  Angry customers are ripe for the picking.

                                            • 22. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                              BobLevine MVP & Adobe Community Professional

                                              Don't agree with what?

                                               

                                              Adobe has made their decision and there's no going back from it. If you want to move to new operating systems and/or hardware you can either upgrade to Creative Cloud, find alternative software or live with a lot of headaches.

                                               

                                              Those are facts, not opinions.

                                              • 23. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                                TonightWeDineInHELL Level 1

                                                Sorry. I was only partially disagreeing with your statement;  "...you will never see a perpetual license of Adobe software again"

                                                when I said, "  Either Adobe will change their tactics or be replaced by some younger smarter software company."

                                                 

                                                Sometime in the next few years, Adobe will face a crossroads. They will either go the way of Quark and fade into obscurity, or change their licensing.

                                                • 24. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                                  BobLevine MVP & Adobe Community Professional

                                                  Or they will continue to grow their subscription numbers. They’ve recently passed 6 million and that can’t be ignored.

                                                   

                                                  I agree that smaller companies will begin to develop competing products and that is good for everyone. Some completion is already happening with products from Afinity, but you cannot compare Adobe to Quark.

                                                   

                                                  Quark is and always has been one-trick pony. Adobe is providing a full toolkit.

                                                   

                                                  BTW, QuarkXPRess 2016 is pretty nice application. But, if you need to work with other InDesign users it’s not going to do you one bit of good.

                                                  • 25. Re: InDesign CS6 'Out of Memory' on OS X El Capitan
                                                    rob day Adobe Community Professional & MVP

                                                    They will either go the way of Quark and fade into obscurity, or change their licensing.

                                                     

                                                    Quark lost when they refused to update the application for OSX thinking Apple was about to go out of business, so the choice was to stay with the unusable OS9 or move to InDesign—not surprisingly everyone moved.

                                                     

                                                    Quark still exists and offers a perpetual license, so the choice to move back would be about price, not whether the application will run on the current OS. If you do the math there's no significant savings in a perpetual license along with the cost of future upgrades. I have a binder full of perpetually licensed software on DVDs, none of which can be installed on my current machine.