I has been 5 months since my first try to cancel my membership. Nobody helps me to solve that. It's very difficult to access the chat. I've stopped paying for CC and already changed my programs to adobe alternatives. Just want that you cancel my membership, account and everything related to adobe.
Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html