2 Replies Latest reply on Oct 18, 2015 12:21 PM by GeorgeB777

    Adobe Presenter Video Express: Problem with webcam Logitech c920

    GeorgeB777

      Hi,

       

      I have special problem with Adobe Presenter Video Express, when I want to use camera Logitech c920. (notebook Dell Vostro 3560, Windows 7- 64bit, 8 GB RAM, enough memory)

       

      When I start the program and begin to create new project, I can see only black screen with error message "Your webcam is busy or it is not functioning. Try closing other applications that might be using the webcam and select it again". But when I press "record", program starts making video - and webcam works. My problem is that I can not use video effect to modify background - I can not see video/webcam preview with button "make my background awesome". When I switch to integrated webcam, It works without problems, including background-modifying function.

       

      I closed every other program. I restarted notebook. I deleted and reinstalled drivers for camera. But it still does not work properly.

       

      Any suggestions how to fix the problem?

       

      Thanks