6 Replies Latest reply on Oct 17, 2015 1:15 AM by Akash Sharma

    can't open developer in LR5

    gary scott bonard Level 1

      Help i was trying to use my developer module but just get a message that is has been disabled

        • 1. Re: can't open developer in LR5
          Chetna Srivastava Adobe Employee

          Hi scott bonard,

           

          Does it say that the file is missing?

          If yes, you might have to relocate the image with the original image on your hard drive.

          Refer this article for steps of relocation : https://helpx.adobe.com/lightroom/help/locate-missing-photos.html

          • 2. Re: can't open developer in LR5
            gary scott bonard Level 1

            No just that is has been disabled

            • 3. Re: can't open developer in LR5
              gary scott bonard Level 1

              I just looked again it says i need to renew my member ship but have not had the cloud for a year

              • 4. Re: can't open developer in LR5
                Chetna Srivastava Adobe Employee

                Thanks for the update.

                 

                please try the following troubleshooting steps.

                Solution 1: Sign out of Lightroom 5.5 and then sign back in with your Adobe ID. This will activate the subscription again since you are seeing that it is showing as a trial.

                Solution 2:

                Step 1 :

                Win :

                Rename SLStore to SLStore-old :: ProgramData\Adobe\SLStore
                Rename SLCache to SLCache-old ::

                Win 32 bit: Program Files\Common Files\Adobe\SLCache\

                Win 64 bit: Program Files (x86)\Common Files\Adobe\SLCache\


                Mac:

                • Use the Finder to navigate to Library/Application Support/Adobe/SLStore or Library/Application Support/Adobe/SLCache

                          Rename SLCache to SLCache-old and SLStore to SLStore-old


                Step 2:

                Right click on Lightroom icon and choose run as administrator (on windows)

                Launch Lightroom (Mac)


                Step 3 : choose the option to sign in and license this software to activate your subscription.



                • 5. Re: can't open developer in LR5
                  gary scott bonard Level 1

                  Still no good and chat well that was a joke fi you spend thousands of dollars same on you to bad !! and when support is done they just stop chat and leave you there ? fro such a high end software company they just don't care . I'm sure just five minutes would have resolved my problem but just a chin flick for me >

                  • 6. Re: can't open developer in LR5
                    Akash Sharma Adobe Employee

                    Hi garyscottbonard

                     

                    Greetings!

                     

                    Please try the steps below.

                    • Check for Hosts File:-

                     

                    MAC:-1)Right click on the Finder icon on dock and select "Go-To Folder" option.
                    2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

                    /etc

                    3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it

                    4)Double click on Hosts file , it will open it with TextEdit,

                     

                    Windows:-Navigate to C:\Windows\System32\drivers\etc

                    Open Hosts in Notepad

                    Check for any entries for adobe(like activate.adobe.com 127.0.0.0.1)

                    If there delete them and save the file again

                     

                    • Rename Opm.db file

                     

                    MAC:-

                    Quit Adobe Creative Cloud application .

                    1) Right click on Finder icon and  select "Go-To" Folder option.
                    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

                    ~/library

                    3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.

                     

                    Windows:-

                    Quit all instances/Programs of Creative cloud and adobe in task manager

                    Navigate to C:\Users\Username\AppData\Local\Adobe\OOBE

                    rename Opm.db to opm.db.old

                     

                    • Once done restart your Computer and sign back in to Creative cloud Application.

                     

                     

                    Apologize for the inconvenience you had.

                    Let us know if the above steps help you resolving the issue

                    Regard

                    ~Akash

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