1 Reply Latest reply on Oct 17, 2015 9:05 AM by Tanuj Sandal

    Serial number confusion

    susanc38146206

      I have LR5.7 on an old computer that is dying.  I want to re-install it on a new computer.  After downloading, it wants my serial number but my old program  gives my a serial number that ends in xxxx and LR won't accept it.  I do not know my Adobe ID or what email address I may have used when purchasing years ago.  Is there any way to get the last four digits of the serial number?  Or any way to re-install my purchased version without the serial number?  I do not want to have to buy it again and I don't want the Creative Cloud.  I cannot find any way to contact Adobe support for this question--no phone number nor even the option to "chat" online.  Very frustrating support (or lack thereof.)