1 Reply Latest reply on Oct 17, 2015 6:00 PM by BobLevine

    InDesign randomly crashes opening images

    danw2121

      We have a Windows 7 computer with InDesign CS5.5 that when opening images will randomly crash. Doesn't seem to matter what image or the images size. Sometimes it will use the same image several times in different projects just fine then crash opening it another time. Once you restart the computer, you will open the image fine. It's strange. Below is the error log entry in windows.

       

      We have run extensive memtest and Prime95 to test system stability and that doesn't seem to be involved.

       

      Faulting application name: InDesign.exe, version: 7.5.0.142, time stamp: 0x4d78c745

      Faulting module name: Public.dll, version: 7.5.0.142, time stamp: 0x4d78c6a0

      Exception code: 0xc0000005

      Fault offset: 0x00178b83

      Faulting process id: 0x1a2c

      Faulting application start time: 0x01cf8fe65b376f28

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\Public.dll

      Report Id: 25de34d3-fbda-11e3-a5ba-00262d337b9a


      Faulting application name: InDesign.exe, version: 7.5.0.142, time stamp: 0x4d78c745

      Faulting module name: Public.dll, version: 7.5.0.142, time stamp: 0x4d78c6a0

      Exception code: 0xc0000005

      Fault offset: 0x00038207

      Faulting process id: 0x11d8

      Faulting application start time: 0x01ce50bfd3e9aa72

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\Public.dll

      Report Id: 3810ef29-bcb6-11e2-a63d-00262d337b9a


      Faulting application name: InDesign.exe, version: 7.5.0.142, time stamp: 0x4d78c745

      Faulting module name: Public.dll, version: 7.5.0.142, time stamp: 0x4d78c6a0

      Exception code: 0xc0000005

      Fault offset: 0x00178b83

      Faulting process id: 0xc94

      Faulting application start time: 0x01d1078abd745ccf

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\Public.dll

      Report Id: 6515d98c-737e-11e5-bb3d-00262d337b9a