22 Replies Latest reply on Oct 21, 2015 6:57 AM by khatwani

    An unknown error has occurred while reading the video file. connecting to dynamic link server failed

    ShawWellPete Level 1

      I have recently bought a DJI Phantom 3 drone so have been processing more videos than usual and have not had any problems. I use Lightroom for cataloguing the movies and I use Premiere for editing them.

       

      Since yesterday, I have not been able to import any movie as I have been getting the following error

       

      an unknown error has occurred while reading the video file. connecting to dynamic link server failed

       

      2015-10-17_23-47-56.jpg

       

      Initially I thought it was due to a spectacular drone crash (physical not IT!) which corrupted the file that was being recorded, b ut I can now no longer import any movies to Lightroom.


      I have tried the follwoing

       

      1. A different memory card with a new recording

      2. removing and re-Importing an old movie

      3. removing and re-importing and old movie created by a different camera

      4. removing Lightroom and rolling back to the previous version of LR CC  ( CC 2015 [1014445]) - - had the added benefit of getting rid of the new annoying import dialogue screen. -

      5. Upgrading to El Capitan to see if maybe updating OSX may help.


      None of these had any effect, can anybody help?