1 Reply Latest reply on Oct 18, 2015 11:53 PM by Frank Stokes-Guinan

    How do I get back my projects on illustrator Draw app after accidental deletion?

    alejandrab42905338

      I accidentally deleted an entire project on Adobe illustrator App on my ipad 2, how do i get it back?

        • 1. Re: How do I get back my projects on illustrator Draw app after accidental deletion?
          Frank Stokes-Guinan Adobe Employee

          Unfortunately, once you tap through both delete confirmation dialogs, there is little you can do to retrieve the lost project. There are two ways that it can be recovered, but it requires some special circumstances.

           

          1. If you were offline when you deleted the project, then the deletion hasn't been synchronized back to the cloud yet. In this case, stay offline on your device, and sign into assets.adobe.com on your desktop. Look for your project in the "Mobile Creations" section, and make an edit to the project (eg. rename it to something else). Then, when your iPad goes back online, the new edit will cancel out the deletion and your project should get synchronized back down to your device.

           

          2. If the deletion has already made it back to the cloud and you can no longer find your project on assets.adobe.com, then if you have another device (phone or tablet) that has Draw installed, you can try taking that device offline, launch Draw, and make an edit to the project locally (eg. rename it to something else). Then, when that device goes back online, the new edit will cancel out the deletion and your project should get re-uploaded back up to the cloud. From there, you can download back anywhere you have Draw installed.

           

          Hope that helps,

          Frank

          Draw Engineering