8 Replies Latest reply on Sep 4, 2008 12:18 PM by Linux Rules

    RoboSource Control Error Messages

    FRUSTRATED!!
      No one is able to get in, including the admin, who tried to get in through RoboSource Control. Everyone is receiving error messages every where we turn, including but not limited to, error parsing structure file, invalid user name or password error, and An error occurred connecting to the database: Error, unknown exception. Please contact RoboSource Control Technical Support. Do you want to use Robosource control offline using the tagging system? If Yes, your work will be saved locally and synchronize when you reconnect. At this point, if No is selected, this error message is received: Error, unknown exception. Please contact RoboSource Control Technical Support. Then ok is selected, it states unable to locate would you like to browse for it. When Yes is selected, it brings up the log in, and when you try to log in, it displays invalid user name or password error. We created a new database and I re-added all of the projects. NOW, the same thing is happening. I contacted the Technical Asst number and I was on hold forever, literally. The first time I was on hold for 2 hours and 28 min b/4 I hung up and the second time 3 hrs 26 min!!!! SOMEONE PLEASE HELP ME!!!!!!!!!!!!!!!!!!!!! I AM SO FRUSTRATED RIGHT NOW, NO ON CAN GET ANY WORK DONE AND I AM SO TIRED OF NOT HAVING ANY ANSWERS!!!!!!!!!!!!!!!!!!!!!