8 Replies Latest reply on Oct 20, 2015 11:25 PM by patrickb88096990

    Problem with launch Photoshop 14 on Imac ?

    patrickb88096990

      After downloading Adobe element 14, problem with launch Photoshop 14 on my Imac. Nothing is happening. 3 times already downloaded after purchase. What can I do ?

      Thanks for your help.

      Patrick

        • 1. Re: Problem with launch Photoshop 14 on Imac ?
          A.T. Romano Level 7

          Patrick

           

          If your program is Photoshop Elements, you have posted in the wrong forum. Some how your thread got posted in the Adobe Premiere Elements Forum (video editing).

           

          Please re-post your thread in the Adobe Photoshop Elements Forum to take advantage of the specialized expertise there.

          Photoshop Elements

           

          Consider...what Mac OSX,  how far do you get after installation (to at least Welcome Screen), Mac computer optimized/updated?

           

          ATR

          • 2. Re: Problem with launch Photoshop 14 on Imac ?
            patrickb88096990 Level 1

            Thank you for your answer , the same problem with video. I could reinstall .
            My mac is current. My application are installed.

            Patrick

            • 3. Re: Problem with launch Photoshop 14 on Imac ?
              A.T. Romano Level 7

              Patrick

               

              Do you also have Premiere Elements 14 Mac with the same will not launch problem?

               

              If yes, I have you gone through the drills (as applicable to Mac)

              a. Does the problem exist with antivirus and firewalls disabled?

              b. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?

              c. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements?

              d. Are you running the programs as administrator - from user account with administrative privileges?

               

              If you have both programs with the same problem, then I would focus getting them to work, one at a time.

              For Premiere Elements, please consider the uninstall, run through with free ccleaner Mac, and reinstall with antivirus and firewalls disabled.

              https://www.piriform.com/ccleaner-mac

               

              Please update us on your progress as your schedule permits.

               

              Thank you.

               

              ATR

              • 4. Re: Problem with launch Photoshop 14 on Imac ?
                patrickb88096990 Level 1

                I go home and I translate your mail.

                 

                Envoyé de mon iPhone

                 

                Le 19 oct. 2015 à 18:31, "A.T. Romano" <forums_noreply@adobe.com> a écrit :

                 

                 

                Problem with launch Photoshop 14 on Imac ?

                created by A.T. Romano in Premiere Elements - View the full discussion

                Patrick

                 

                 

                 

                Do you also have Premiere Elements 14 Mac with the same will not launch problem?

                 

                 

                 

                If yes, I have you gone through the drills (as applicable to Mac)

                 

                a. Does the problem exist with antivirus and firewalls disabled?

                 

                b. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?

                 

                c. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements?

                 

                d. Are you running the programs as administrator - from user account with administrative privileges?

                 

                 

                 

                If you have both programs with the same problem, then I would focus getting them to work, one at a time.

                 

                For Premiere Elements, please consider the uninstall, run through with free ccleaner Mac, and reinstall with antivirus and firewalls disabled.

                 

                https://www.piriform.com/ccleaner-mac

                 

                 

                 

                Please update us on your progress as your schedule permits.

                 

                 

                 

                Thank you.

                 

                 

                 

                ATR

                 

                If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8082292#8082292 and clicking ‘Correct’ below the answer

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                Start a new discussion in Premiere Elements by email or at Adobe Community

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                • 5. Re: Problem with launch Photoshop 14 on Imac ?
                  A.T. Romano Level 7

                  Patrick

                   

                  Thank you for the reply.

                   

                  Please let me know if you need clarification. If so, I will write another way to explain the troubleshooting suggestions.

                   

                  Looking forward to learning of your progress as your time permits.

                   

                  ATR

                  • 6. Re: Problem with launch Photoshop 14 on Imac ?
                    patrickb88096990 Level 1

                    Hello, bonjour,

                     

                    I confirm to have installed Adobe Photoshop Elements & Premiere Elements 14 update.

                    Premiere Elements works after resettlement unlike Photoshop.

                    I wanted again to uninstall Photoshop but my order appears on the Adobe website I no longer have access to download my purchase as of October 5 .

                    I imagined download the trial version and turn it with my stick.

                     

                    I look at that tonight .

                     

                    Good day

                     

                    Patrick

                     

                     

                     

                    Message du 19/10/15 19:23

                    De : "A.T. Romano"

                    A : "PATRICK BRIAND"

                     

                    Copie à :

                    Objet :  Problem with launch Photoshop 14 on Imac ?

                     

                     

                     

                     

                     

                     

                     

                    Problem with launch Photoshop 14 on Imac ?

                    created by A.T. Romano in Premiere Elements - View the full discussion

                     

                    Patrick

                     

                     

                     

                    Thank you for the reply.

                     

                     

                     

                    Please let me know if you need clarification. If so, I will write another way to explain the troubleshooting suggestions.

                     

                     

                     

                    Looking forward to learning of your progress as your time permits.

                     

                     

                     

                    ATR

                     

                     

                     

                    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8082646#8082646 and clicking ‘Correct’ below the answer

                     

                     

                     

                    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

                     

                    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8082646#8082646

                     

                    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

                     

                    Start a new discussion in Premiere Elements by email or at Adobe Community

                     

                    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                    • 7. Re: Problem with launch Photoshop 14 on Imac ?
                      A.T. Romano Level 7

                      Patrick

                       

                      Thanks for the reply.

                       

                      You should be able to download additional files from your account at the Adobe web site.

                       

                      But, also determine if you can use the following as a source for the installation files into which you can insert your purchased serial number.

                       

                      https://helpx.adobe.com/premiere-elements/kb/premiere-elements-downloads.html

                       

                      https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

                       

                      We will be watching for further developments as your schedule permits.

                       

                      ATR

                      • 8. Re: Problem with launch Photoshop 14 on Imac ?
                        patrickb88096990 Level 1

                        Hello,

                        I have download Photoshop yesterday evening. I Will see this evening if it´s OK.

                         

                        Thanks to you

                         

                        Have a nice day

                         

                        Patrick

                         

                        Envoyé de mon iPhone

                         

                        Le 20 oct. 2015 à 17:21, "A.T. Romano" <forums_noreply@adobe.com> a écrit :

                         

                         

                        Problem with launch Photoshop 14 on Imac ?

                        created by A.T. Romano in Premiere Elements - View the full discussion

                        Patrick

                         

                         

                         

                        Thanks for the reply.

                         

                         

                         

                        You should be able to download additional files from your account at the Adobe web site.

                         

                         

                         

                        But, also determine if you can use the following as a source for the installation files into which you can insert your purchased serial number.

                         

                         

                         

                        https://helpx.adobe.com/premiere-elements/kb/premiere-elements-downloads.html

                         

                         

                         

                        https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

                         

                         

                         

                        We will be watching for further developments as your schedule permits.

                         

                         

                         

                        ATR

                         

                        If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8086384#8086384 and clicking ‘Correct’ below the answer

                        Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

                        Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8086384#8086384

                        To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

                        Start a new discussion in Premiere Elements by email or at Adobe Community

                        For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.