Please share the URL where are you trying to login, so that we can try to assist you appropriately.
Thank you for sharing the URL, we have escalated the case and we would get back to you as soon as we have any update.
We have checked the details about the URL that you have provided, we would like to inform you that it doesn't require Adobe Id to log in. Kindly tell us if you have received any confirmation email for registration, so that we can try to assist you further.
I received notification of the class, I then registered and received a confirmation email plus an ical file which I loaded into my calendar.
From my calendar I clicked the link which takes one to a page that says we are to login 15 min before the time.
I did this but to no avail. I then tried after the class had started and once again no success.
The site says that my password of ID is incorrect.
I then went to adobe and logged in to check is my details were correct, which they were.
The url I received via my registration acceptance is the one that I copied and sent you. This was out of my iCal, which I copied and pasted into an email.
Just for the record - I successfully managed to watch one masterclass. The following 2 I was unable to access.
Thank you for looking into this for me.
It is much appreciated.
Thank you for sharing this information, I would like to know if you have tried that 'Forgot password' link mentioned on the login page.
Awaiting your response.
Yes I did but my email was not accepted so I could complete that.
I tried a different mail but that did not work either.
Thanks for sharing the details, kindly share the email address that you have used to register for the event in a private message so that we can try to assist you further.
How do I send a pvt message?
Please click on my name, it would take you to my profile. On right hand side there is a message button, you may use it.
Check your inbox, I have sent you a private message, you may respond to that as well.
I did send you a message already via the website.
Please see your private mail.