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it says E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

New Here ,
Oct 19, 2015 Oct 19, 2015

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I can't change de authorization....

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New Here ,
Oct 19, 2015 Oct 19, 2015

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Just spent 1.5 hours on chat. Solved by a great support person. They had to do it at their end. Often due to a password change that Adobe doesn't change internally to match your account change.

Get on chat and keep them going!

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New Here ,
Oct 19, 2015 Oct 19, 2015

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Where can i change the password??

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New Here ,
Oct 19, 2015 Oct 19, 2015

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You can change your Adobe password  in your Adobe account page on the web. But be very cautious, doing so may not be recognized by ADE. We had to revert to version 4.0 from 4.5 and Adobe support had to deauthorize my computer install of ADE 4.0 so I could reauthorize with my current Adobe password. Looking at the chat transcript it took 1 hour and 46 minutes to solve.

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