What did you buy and from whom on September 29, 2015....
download from Adobe of Photoshop Elements 14 and Premiere Elements 14 Windows or Mac or something else.
If you purchased the products from Adobe as downloads, then contact online Adobe Chat Orders regarding this matter.
This is not Adobe. Rather an essentially user to user forum.
If you purchased the products from an authorized reseller then you are governed by the return/refunds/exchange policy and pricing of the seller.
Please consider, and then let us know if you need further information about the above.