11 Replies Latest reply on Oct 20, 2015 7:23 PM by comdoc

    Premiere Elements 14 - Burners not detected when DVD format selected but are detected when AVCHD format selected

    comdoc

      New computer. Fresh install of Windows 8.1 and Premiere Elements 14. All updates applied. 2 multi-function DVD burners.


      Elements recognizes the burners and can burn successfully when AVCHD format selected but doesn't detect either burner when DVD format selected.


      Nero, AnyDVD and other programs all recognize the burners and can burn DVDs successfully.


      Workplace always renders without error.


      Also cant create ISO image when DVD format selected. No errors reported and ISO creation process proceeds normally except the ISO file is never created in the destination directory.

       

      Any help is appreciated.