Premiere Elements 14 on Windows 8.1 64 bit.
Does your computer use an Intel HD Graphics 2000 and higher video card/graphics card?
If not, then please go to Edit Menu/Preferences/General, find the preference named "Use Hardware Acceleration (Intel HD graphics and higher) for rendering, playback, and export" and remove any check mark next to it in order to disable it. Does that resolve any of the issues?
If not, please do
uninstall, the usual Control Panel way
free ccleaner run through (regular and registry cleaner parts)..free one is all that is needed CCleaner - Download
reinstall with antivirus and firewalls disabled
Please consider the above, let us know the results, and then we will decide what next if necessary.
Any questions or need clarification about the above, please do not hesitate to ask.
Thanks for the prompt reply.
Disabled “Use Hardware Acceleration” but made no difference
Uninstalled, ran ccleaner, disabled antivirus and reinstalled but made no difference.
Tried installing an additional old SATA DVD burner but made no difference.
The motherboard has SATA ports in 3 groups, each controlled by a different chipset. Tried plugging burners into each of the SATA port groups but made no difference.
Now AnyDVD is “Disabled” on all burners and cannot be enabled.
Nero Still works.
Premiere still detects all burners when AVCHD is selected but doesn’t detect any burners when DVD is selected.
Thanks for the replies and important troubleshooting details.
1. I know you said that you disabled AnyDVD. Please consider temporarily uninstalling AnyDVD to determine if that makes a difference.
2. A classical cause of problems - competition for burner by the other installed burn software. Nero used to be notorious for this. I do not recall seeing recent reports on that - if you have not already, can you take Nero out of the problem equation?
While the burn to DVD disc does not work, can you get a successful burn to folder for the DVD-VIDEO on DVD choice?
I didn’t disable AnyDVD – it disabled itself.
Cant burn to disk or to ISO image when DVD option selected. Doesn’t recognise any of the burners. ISO creation appears normal except the ISO file is never created in the destination directory. No errors displayed.
Burners are detected when AVCHD is selected but burners are not detected when DVD is selected. Can burn to disk and ISO when AVCHD option selected.
AnyDVD, Nero and Premiere worked together on my previous Windows 7 computer. Will try uninstalling all software that can burn to DVD.
Thanks for the reply with important troubleshooting details.
Even if you have done this already, please go to Edit Menu/Preferences/General and look at the following preference enabled and disabled.
Use Hardware Acceleration (Intel HD Graphics 2000 and newer) for rendering, playback, and export.
Please let us know if that factor affected your situation. What you describe is consistent with you not have the Intel HD Graphics card and you having the preference enabled.
If a double check on that gives the same results as it did before, then we will go to another troubleshooting plan.
Add On to post numbered 5....
Premiere Elements 14 on Windows 8.1 64 bit.....
Have we gone over the basics and factored them in or out of the problems?
a. problem exists with and without the antivirus and firewalls disabled?
b. video card/graphics card driver version is up to date according to the web site of the manufacturer of the card?
c. you have the latest version of QuickTime installed on your computer along with Premiere Elements and are running the programs as administrator (user account with administrative privileges)?
d. delete the Adobe Premiere Elements Prefs file or the whole 14.0 Folder in which it exists?
Local Disk C
and in the 14.0 Folder is the Adobe Premiere Elements Prefs file that you delete.
“Use Hardware Acceleration (Intel HD Graphics 2000 and newer) for rendering, playback, and export” is definitely not checked and issue still exists.
Thanks for repeating steps already requested.
If you have gone through all of the above in this thread, then consider....
1. Uninstall QuickTime 7 and Premiere Elements 14.
2. Do the free ccleaner run through *regular + registry"
3. Reinstall QuickTime 7 (7.7.8) and then Premiere Elements 14 but this time with installation files from the following source
Does that improve the situation?
Another consideration is to create a new user account with administrative privileges and install and try to run Premiere Elements 14 from there.
Do you believe that you have taken out any interference from Nero and AnyDVD? Do you have any program like Nero's InCD on the computer?
At this point, we could try to get involved in search of some Adobe remote control of computer troubleshooting. For that purpose, consider online Adobe Chat for Downloading, Installing, and Setting Up. Contact Customer Care
Consider. We will be watching for further developments.
Thank you for your continuing follow up.
Did everything you suggested plus:
Quicktime and iTunes are up-to-date (iTunes recognises all burners and can burn DVD's)
Intel Update Manager shows no updates are available
Windows Update shows no updates are available
Intel HD Graphics 4600 driver is up-to-date (dated 4th August 2015)
Tried some other things as well but didn’t make a difference however the last thing I tried was to open QuickTime and manually associate all compatible files with QuickTime and Premiere is working now. No idea what QuickTime has to do with detecting DVD burners but there you go.
Thank you very much for your help.
I am applauding your success. Great job of following through and identifying the core issue and letting us know the outcome. Great information to have for the Premiere Elements troubleshooting toolbox.
The installation of QuickTime 7 has always been and is a requirement for Premiere Elements. The most obvious sign of its need is you do not get QuickTime presets for saving to .mov if you do not have QuickTime 7 (classically latest version) installed. Your finding is a new twist for that QuickTime need and setting. I typically run with QuickTime 7 latest version and with No for associations beyond the defaults. I will take another look at my QuickTime settings.
Very impressive thread and outcome.
This is a new computer and a fresh install. QuickTime was installed but never run. The first time I opened it, it asked if I wanted to associate files with QuickTime. QuickTime may not create the default associations until its run for the first time or one of the other burning programs may have changed the default associations. Either way it’s all good now. Thanks again for your help.