What version of Premiere Elements and on what computer operating system is it running?
I am running Premiere Elements 14 on a Windows 7 laptop with Service Pack 1.
Thanks for the reply.
In 14, you could look at Add Media/"Webcam or WDM" if that is applicable to your situation.
Typically the USB capture devices do not work with Premiere Elements...takes firewire.
Important to remember, the DV and HDV data capture firewire has been removed from Premiere Elements 13/13.1 and 14 by Adobe. The last version that has this feature is 12/12.1. Adobe has suggested some workarounds for the situation
You can capture in a 3rd party software and then import the split clips into the Premiere Elements projects with Premiere Elements' Add Media/Files and Folders. But, I do not think that you are asking that question.
Sounds like your focus might be on the variety of USB capture devices on the market.
What specific capture devices did you have in mind?
It sounds like Premiere Elements is not going to do what I need to do.
Who do I have to contact to get my money back?
Thanks for the follow up.
Did you purchase Premiere Elements 14 from Adobe as a download within the last 30 days? If so, you can request a return/refund from it using the following
probably lead to the same place.
If you purchase elsewhere, then you are governed by the return/refund policy of the seller.
Please let us know if you need supplemental information on this matter. We are not Adobe. This is essentially a user to user forum.
Thank you for your reply. I realize this is a user group and you have been very helpful.
Do you know how you can get support from Adobe for Premiere Elements?
I have found that they do not provide phone support and do not want to support it by email or chat. All avenues on their web site direct you to the user forum. I find this really frustrating as they want your money but do not want to talk to you.
Typically Adobe supports the latest version, now Premiere Elements 14. The contact is made via online Adobe Chat. Any further Adobe supports appears to be governed by the Adobe Chat representative and that person's supervisors.
You could start with online Adobe Chat Downloading, installing, and setting up
Have you seen
not sure how updated it is.