27 Replies Latest reply on Dec 7, 2017 10:02 PM by jacshonf14927072

    AcroRd32.exe or WerFault.exe application error

    insuranceagent05 Level 1

      Getting an AcroRd32.exe or WerFault.exe application error every time I try to open a pdf. It reads: "Instruction at 0x0000646e referenced memory at 0x0000646e.  The memory could not be written.  Click on OK to terminate the program"  I can't get rid of this popup when I click "OK" or "Close"  I can still open a pdf, but the popup cannot be closed and my PC runs a lot slower, both of which are annoying to say the least.  Can someone help me?

        • 1. Re: AcroRd32.exe or WerFault.exe application error
          ashutoshmehra Adobe Employee

          For troubleshooting, can you disable Protected Mode (https://helpx.adobe.com/reader/using/protected-mode-windows.html#id_94783) and see if that resolves the issue. If the issue still persists, please do enable Protected Mode again for improved security.

          Let us know how it goes.

          • 2. Re: AcroRd32.exe or WerFault.exe application error
            insuranceagent05 Level 1

            I opened the link you provided for diabling Protected Mode, but those instructions are not helping me.  I cannot find anything related to Protected Mode in the Properties and the related tabs of Acrobat Reader DC.  Can you be more specific on the steps I need to take to disable the Protected Mode?  Will this be a permanent solution or a "bandaid" fix that still leaves me vulnerable to viruses, malware, etc?  By the way, this problem started with Acrobat Reader XI, so I deleted that version and replaced it with Acrobat Reader DC - hoping that would solve the problem but it obviously has not.

            • 3. Re: AcroRd32.exe or WerFault.exe application error
              insuranceagent05 Level 1

              I figured out the instructions from the link that you had sent me, but that does not solve the problem.  The application error popup still appears every time I attempt to open a pdf or the Adobe Reader software.  What is the difference between the application error being described two ways: 1. "WerFault.exe - Application Error"  or  2. "AcroRd32.exe - Application error"?

              • 4. Re: AcroRd32.exe or WerFault.exe application error
                ashutoshmehra Adobe Employee

                WERFault is "Windows Error Reporting" component of Windows that gets launched to collect details about a crash. Can you post the screenshots of the two different dialogs you are getting?

                 

                The specified item was not found.

                • 5. Re: AcroRd32.exe or WerFault.exe application error
                  kirkn86930706 Level 1

                  New Contestant:

                   

                  I have no access to any pdf documents right now as DC is my only software and it does not open anything - and when I try I get a "AcroRd32.exe - Bad Image error and it states that DC Reader is either not designed to run on Windows or it contains an error. Try installing the program again." When I try to install again I get an error message saying that the program cannot be installed.

                   

                  When I try to uninstall the program, I get "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed."

                   

                  All of this started when I wasn't aware that Adobe upgraded to Dc and removed all of my previous adobe software install versions.

                  • 6. Re: AcroRd32.exe or WerFault.exe application error
                    alexc39423166 Level 1

                    So im having the same error to...Basically i have figured out these things so far:

                     

                    1) By disabling the "Windows Error Reporting" service, it can disable the alerts.

                    2) Open Task Manager, go to Process. Open Adobe Reader, if you see werfault errors pop up, you can kill them by opening cmd and typing "taskkill -im werfault.exe /f"

                    • 7. Re: AcroRd32.exe or WerFault.exe application error
                      MrEleganza Level 1

                      Same problem here. For me it's always werfault.exe., never AcroRd32.exe. Only seems to be triggered by Adobe Reader though.

                       

                      Neither of alexc's suggestions worked, nor did anything else suggested in this thread. Here's how I posted it at another tech support forum. I am at my wit's end.

                       

                      "Error message: https://i.imgur.com/XlzspwD.jpghttp://imgur.com/XlzspwD

                       

                      I've tried just pushing the error message offscreen, but eventually my computer will slow to a crawl and I have to reboot anyway.

                      If you click OK or the X, it will just keep coming back (immediately). Same if you try to kill it in Task Manager. Same if you do a cmd and type "taskkill -im werfault.exe /f" (Doing that produces hilarious results...its tells me SUCCESS a hundred times before returning me to the command line, as if IT was just hitting "okay" over and over).

                      My own google-fu comes up with suggestions to either turn off Windows Error Reporting in the action center (since werfault is Windows Error Reporting executable) or opening administrative tools, locating werfault.exe under services, and either choose disable or "stop" (which is always greyed out anyway unless I hit "start" first.) You guessed it, none of these steps work. Neither did uninstalling and reinstall Adobe Reader, which I need.

                      I'd be happy if EITHER I could prevent this error message from occuring OR I could kill it without rebooting, but as I've tried to demonstrate, multiple approaches towards both possibilities have all failed.

                      Latitude E6400, more computer specs: http://imgur.com/BfB63SR"

                      • 8. Re: AcroRd32.exe or WerFault.exe application error
                        sangrover Adobe Employee

                        Kindly create and share the crash dump next time you see a crash.

                         

                        Steps to create Crash Dump:

                        1) As soon as Acrobat Reader DC crashes, open Task Manager.

                        2) Go to Processes tab and select AcroRd32.exe process.

                        3) Right Click on the Acrobat process and select Create Dump File.

                        4) Compress and share the dump file created via some file sharing server

                        • 9. Re: AcroRd32.exe or WerFault.exe application error
                          davidm70472791 Level 1

                          I have a similar problem it began today 23 Nov 2015. Was running Adobe Reader 10.1.7

                           

                          Opening a PDF file produces a Werfault.exe application error pop up to appear, with the message "Instruction at 0x746f7465 referred memory at 0x746f7465. Memory could not be written. Clicking OK or cancel just produces another window with the same message.

                           

                          Computer almost ground to a halt, checking Task Manager there were hundreds if not thousands of WerFault operating!

                           

                          I deleted Adobe Reader 10.1.7 and downloaded the latest version (10 ?) for Windows 7 (UK), the same problem when attempting to run Adobe Reader. ALL other programs seem to be operating OK.

                           

                           

                          Here's Task Manager before...

                          Task Manager1.jpg

                           

                           

                           

                          Here's Task Manager after trying to read an adobe PDF File.Task Manager Adobe.jpg

                          Note all the WerFault.exe running and the very small scrolling blob top right!

                          • 10. Re: AcroRd32.exe or WerFault.exe application error
                            davidm70472791 Level 1

                            Hello If it's helpful I've uploaded a screen grab.

                            • 11. Re: AcroRd32.exe or WerFault.exe application error
                              kcmagic Level 1

                              I have the exact same problem.

                              I called adobe tech support last week and they attempted to trouble shoot the problem on the [hone for almost an hour. Still no luck. They said that they were creating a case and escalating the the issue and I would receive a call back in two days . That was last Wednesday. Still no call back. I called today and they said the case was in "processing" and I would get a call back in 24 to 48 hours, the same thing I heard last week. I am SUPER tired of this and to say there tech support is horrible would be understating the case.

                              • 12. Re: AcroRd32.exe or WerFault.exe application error
                                davidm70472791 Level 1

                                Having downloaded Adobe Reader 10.1.4 I ran it and still had the Werfault problem even with it DISABLED in Windows Services.

                                 

                                In Adobe disabled Protection Mode.

                                 

                                Shut down the computer and fired it up again.

                                 

                                Double clicked on Adobe Reader and it fired up without any Werfault.exe pop up, opened a PDF file again no problem.

                                 

                                To disable Protection Mode:

                                In Abode Reader click EDIT

                                Select  PREFERENCES (CTRL K)

                                Select GENERAL

                                Click 'Enable Protection Mode at startup' to remove tick


                                • 13. Re: AcroRd32.exe or WerFault.exe application error
                                  davidm70472791 Level 1

                                  Disabling Protection Mode worked for me, maybe someone at Adobe could let us know if that setting is a security risk?

                                  • 14. Re: AcroRd32.exe or WerFault.exe application error
                                    kcmagic Level 1

                                    Disabling Protection mode DID NOT solve the problem for me and I still have not heard from Adobe technical support

                                    • 15. Re: AcroRd32.exe or WerFault.exe application error
                                      Abzyx Level 3

                                      davidm70472791 wrote:

                                       

                                      Was running Adobe Reader 10.1.7...I deleted Adobe Reader 10.1.7 and downloaded the latest version (10 ?) for Windows 7...

                                      Why on earth are you running Reader X on Windows 7? The latest product is Reader DC. Granted, some people don't like it (including me), but the second-latest product is Reader XI. Support for Reader X officially ended November 15: End of support | Acrobat X and Reader X. I would suggest that you uninstall all traces of 10.x with the cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs. Then go to Adobe Acrobat Reader DC Install for all versions and select either Reader DC or 11.0.10. If you select the latter, you will need to turn off automatic updates via Edit > Preferences > Updater to avoid being upgraded to the former. Good luck!

                                      • 16. Re: AcroRd32.exe or WerFault.exe application error
                                        davidm70472791 Level 1

                                        Sorry to hear it didn't work for you.

                                         

                                        Looking around the internet this appears to be a recurring problem over a number of years with various applications. I get the feeling no one knows why it happens.

                                         

                                        Let's hope you hear from Adobe soon.

                                        • 17. Re: AcroRd32.exe or WerFault.exe application error
                                          davidm70472791 Level 1

                                          Thanks for the advice, but why did a version of Adobe Reader that was working perfectly well suddenly produce this WerFault window popping up. Is the removal of support by Adobe connected with the problem?

                                           

                                          I tend to work along the lines of it's not broken why fix it?


                                          I dislike the tendency of companies who think they know best about what should be on my computer and doing things in the background without the user being aware.

                                           

                                          This is aimed Adobe why can't I simply download the DC version and run it without having to use 'clean up', they wrote the software surely they know what is required to do when they write the update?

                                           

                                          I ran Windows uninstall 'Adobe Reader' are Adobe saying it doesn't completely remove the Reader, if 'clean up' is required?

                                           

                                          Hopefully a solution will be found and we can all live happily ever after.


                                            

                                          • 18. Re: AcroRd32.exe or WerFault.exe application error
                                            davidm70472791 Level 1

                                            I stupidly use Adobe cleanup to remove Adobe Reader version 10 and downloaded Adobe Reader DC the problem still occurs plus switching Protection Mode off doesn't seem to work either!

                                             

                                            NOTE in DC Protection Mode is no longer under General Preferences its in Security (Advanced).

                                             

                                            So now it back to the drawing board for me, this is really tiresome having spent most of yesterday trying to sort this out.

                                             

                                            Goes to remove Adobe Reader DC and seek out Adobe Ver 10.

                                            • 19. Re: AcroRd32.exe or WerFault.exe application error
                                              davidm70472791 Level 1

                                              So I removed Adobe DC and downloaded the old faithfull Version 10.1.4, all hunky dory with Adobe Reader shortcut on the desktop.....switched protection mode off and power down computer.

                                               

                                              Had a wee break.

                                               

                                              Switched on computer....Adobe shortcut gone from Desktop.  There's no Adobe Folder listed under 'All Programmes' double

                                               

                                              Clicking on a PDF file it opened in Adobe Reader X.

                                               

                                              I found AcroRd32.exe sitting in an Adobe folder in the Programme Files (x86), created a short cut on the Desktop programme runs and loads files with no horrid Werfault.exe. Cheesy wotsit

                                               

                                              My computer is apparently running as a 64 bit machine.

                                              • 20. Re: AcroRd32.exe or WerFault.exe application error
                                                davidm70472791 Level 1

                                                Have produce an overnight saga for you.

                                                 

                                                By the way as soon as I double clicked on Adobe Reader the pop up errors would appear. With Adobe Reader DC the computer appeared to slow down more than when trying to run Adobe Reader X.

                                                 

                                                When I switched Protection Mode off in Adobe Reader DC the pop up errors still continued but didn't appear until the programme or PDF file had loaded.

                                                 

                                                Surely this deserves a version of After Effects for free?

                                                • 21. Re: AcroRd32.exe or WerFault.exe application error
                                                  Abzyx Level 3

                                                  Using a browser plugin that was released in August 2012, is no longer supported and with Protected Mode off sounds like a very bad idea to me. I'm using Reader 11.0.13 myself.

                                                  • 22. Re: AcroRd32.exe or WerFault.exe application error
                                                    davidm70472791 Level 1

                                                    It was that or not be able to run the computer without it grinding to a halt.

                                                     

                                                    Anyway, re formatted the partition and re-installed Windows...and bingo Adobe Reader DC works...I suspect there may have been a virus or malware lurking on the computer. Hopefully everything is now back to normal.

                                                    • 23. Re: AcroRd32.exe or WerFault.exe application error
                                                      ashutoshmehra Adobe Employee

                                                      For anyone facing this issue, could you run AcrobatMonitor and share the logs?

                                                      * You can download AcrobatMonitor from this page http://labs.adobe.com/downloads/acrobatmonitor.html that also contains the instructions on running it.

                                                      * See https://forums.adobe.com/message/6127598 on how to share a document

                                                      You can email me the link to the logs at amehra@adobe.com. The logs should hopefully provide some clues why Reader is running into problems in specific environments (malware, conflict with other apps, ...).

                                                      • 24. Re: AcroRd32.exe or WerFault.exe application error
                                                        Marcus Glix Level 1

                                                        Try scanning for Malware with Malwarebytes and Hitman Pro seemed the fix the issue for me and a couple others.

                                                        • 25. Re: AcroRd32.exe or WerFault.exe application error
                                                          MartynUmp Level 1

                                                          Hello,

                                                           

                                                          Has anyone managed to get a response from Adobe support for this issue, we have seen this on 2 PC's in the last 7 days.

                                                           

                                                          Suggestions on here that have been tried;

                                                           

                                                          • Disable of the protection mode (Not available Adobe Reader)
                                                          • Updated Application, uninstalled, roled back and installed to older versions (non of which have resolved the issue)
                                                          • Using the cmd "taskkill -im werfault.exe /"f is fine but going to disable the alerts to stop this all together in services

                                                                    This is not in my opinion a fix this needs to be addressed by Adobe properly as disabling services in the OS on multi machines in an environment is not going to be a feasible solution, and the only option thus far is re-build the OS from an image.


                                                          Still to be investigated further AV and Processes running with Process ProcessActivityView.


                                                          Please could someone get back to me if anyone has had better luck so far.


                                                          Cheers,

                                                           

                                                          Martyn


                                                          • 26. Re: AcroRd32.exe or WerFault.exe application error
                                                            joela18440829 Level 1

                                                            Hi Everyone,

                                                             

                                                            I was able to fix this error by doing the following steps.

                                                            1. Uninstall adobe reader

                                                            2. Run CCleaner tune up

                                                            3. Run Malwarebytes scan

                                                            4. Checked for any junk that got installed since I started having a problem

                                                            5. Shutdown and waited about 10 seconds

                                                            6. Restarted and downloaded newest version of adobe reader

                                                            7. Tested and no more issues

                                                             

                                                            Clean up:

                                                            Uninstalled CCleaner and Malwarebytes

                                                             

                                                            This might have been a little bit of overkill but my customer is happy and adobe is working great again.  When before the program wouldn't even open and they were preforming hard shutdowns to get rid of the error.

                                                            Good Luck all,

                                                            -Joel

                                                            • 27. Re: AcroRd32.exe or WerFault.exe application error
                                                              jacshonf14927072 Level 1

                                                              Here is how to fix WerFault.exe Application Error in Windows 10

                                                              Open command prompt.

                                                              Now, write sfc /scannow and hit enter

                                                              The sfc /scannow command will scan all protected system files, and replace the corrupt files with a cached version already stored in windows dllcache folder.

                                                              Source:- http://merabheja.com/werfault-exe-application-error-in-windows-10/