We have a user who we sent in invite to her Illustrator CC License. She installed the software 35 days ago. Today she gets a message that her trial has expired. On the admin console it appears that she has never accepted the invitation. I canceled the invitation and resent the invite, remoted to her computer and click the Accept invitation button myself. It lets me log in as her but says there are no licenses associated with her Adobe ID. She only has 1 Adobe ID.
Please check these:'
Accepting the invite in Chrome was the fix. Thank you