2 Replies Latest reply on Oct 22, 2015 11:17 AM by tirey70

    Unable to convert invitation to accepted

    tirey70

      We have a user who we sent in invite to her Illustrator CC License. She installed the software 35 days ago. Today she gets a message that her trial has expired. On the admin console it appears that she has never accepted the invitation. I canceled the invitation and resent the invite, remoted to her computer and click the Accept invitation button myself. It lets me log in as her but says there are no licenses associated with her Adobe ID. She only has 1 Adobe ID.