5 Replies Latest reply on Oct 20, 2015 8:19 PM by adrif2772400

    problem with RAW images showing up in CS5

    adrif2772400

      I recently bought a new camera and when I downloaded my images from my camera to Bridge my RAW images aren't showing up as image icons. When I click on the image to open it in Camera Raw this is the error I'm given, "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information." I tried to update my software and this is the error code I was given there, "Photoshop Camera Raw 6.7 Update   There was an error downloading this update. Please quit and try again later." I've tried 3 times with no luck. Talked to customer care for 15 minutes before they told me they couldn't help me with CS5. Any help with this issue would be greatly appreciated.