2 Replies Latest reply on Oct 21, 2015 7:41 AM by vr1962

    Cannot upgrade from Lightroom 6.0 to 6.2.1 on a Mac.

    vr1962

      I upgraded from Lightroom 5.7.1 to Lightroom 6 (standalone desktop version on a Mac running OS X 10.9.5). I purchased LR 6 so I could read RAW files from a new camera. For this I need LR 6.2.1

       

      When I installed LR6, it installed version 6.0. When I tried to update it to the latest version using Help —> Update within Lightroom, it launched the Adobe Updater which said that all apps are up to date, which is not true. I then installed the Creative Cloud app, and did the same Help --> Update and it then launched Creative Cloud which also didn't update.

       

      When I downloaded the manual patches, whether I downloaded 6.1, or 6.2 or 6.2.1, it would not update and gave me an error message:

      Update is not applicable. Error Code: U44M2P28

       

      Even though I bought it just this weekend, Adobe wouldn't talk to me on the phone or chat (phone person: "We don't handle standalone versions" and chat guy: "we only deal with installations, not updates after it has been installed.") This is very poor service by Adobe.