2 Replies Latest reply on Oct 22, 2015 4:51 PM by itsmejerry

    Why won't adobe stock let me download my licensed images?

    itsmejerry Level 1

      I just upgraded my account via the 10 Free images promotion and now I cannot download any of my licensed images I've purchased.

       

      I get the following error message:

      "An error occurred with your download.  There was a problem downloading your image. Please try again.  If this problem persists, contact Customer Service."

       

      I signed out and back in again, cleared my browser cache and history and disabled my popup blocker. I also attempted to download using a different browser with no luck.

       

      PLEASE HELP!