1 Reply Latest reply on Oct 22, 2015 6:26 AM by Sheena Kaul

    I have bought a licence, but keep getting trial box telling me to sign in .

    geoff_B

      I had the trial version and decided to take on the monthly licence, on a random basis I keep getting a dialogue box saying the trial has expired and I need to sign in to my account. I have contacted the support chat line, they have reloaded several times and each time tell me its fixed.  A few hours later the box comes up again asking for me to sign in.  If I'm away from the internet, it can't sign in so I only have limited functionality. Has anyone else had this situation ?

      How can I fix it.  I'm on win 8.1 in the UK.  many thanks