For Error 16, please follow the link for troubleshooting: Configuration error | CC, CS
( If you are using Windows Machine, simple Right click on the Lightroom Icon and choose "Run as Administrator" and it should open the Lightroom)
Also, you need to turn off the Graphics Processor from Lightroom Preferences.
Click on Edit Menu << Go to Preferences
Click on Performance Tab
Uncheck the Graphics Processor
Restart the Lightroom.
Let us know if that helps.
sorry, but this does not seem to help. i go through the process as instructed but the message about the unexpected error keeps popping up and shutting down Lr CC. do i need to remove Lr 5? kind of scared to do that if i can't CC to work.
I should clarify. The first option of right click and run as administrator is not working. As far as the second option goes, the link does not provide instructions for Windows 10. It is kind of close to Windows 8 when I go poking around but things seem different than what the list shows. Not sure what to do.
If Lightroom not letting you go in the Preferences, then simply disable the Graphics card from Device Manger.
Go to Control Panel
Open the Device Manager
Under the Display Adapters, it will show you the Graphics Processors
Right Click on it and Disable it.
After that perform the above posted step to turn off the Graphics Processor from Lightroom.
Once Done you can enable the Graphics Processor from the Device Manager.
my fault again for not explaining things well. I can get to the option in preferences with Lr CC open and turn it off. that part is fine. once I try to do anything to the image like click a preset or even if i do nothing at the message about the unexpected error pops up. if i open the library and select a new photo the message pops up too. i have updated the video card after reading stories online about others having issues with windows 10. this did not help either.
in december I installed LR 6; It worked as expected; some days ago I received the message
Adobe LR doesn't work anymore.
There is a problem which avoid the good working
the program will be closed
You receive a message if there is a solution
and there is one button : Close Program
and now? I've done the suggestions about uncheck the graphics processor
but after a few seconds, there is the same issue
do you have a solution?
today, I download the LR CC
and immediately, I have the same problem