3 Replies Latest reply on Oct 23, 2015 10:07 AM by maria__

    Nothing happens...


      I can download the application but when the installer comes up its just a black box that does nothing.

        • 1. Re: Nothing happens...
          andys75622553 Level 3

          To help you we need to know what operating system and browser you are using.

          • 2. Re: Nothing happens...
            Crazydavedk Level 1

            Hi Andy!

            I have the same problem, and it is a recurring one. It seems that ALL of Adobe updates simply open up an empty screen. And when I close the empty, inert box, it opens up an empty IE that is pre-crashed with an adobe adress. It has been like this for ages. It takes about 4-5 hours to find a link that actually updates the programs, so Firefox doesn't complain about unsafe plugins. Nothing "automatic" works, and all the manual attempts end in blank screens.

            I use W7 and Firefox.

            • 3. Re: Nothing happens...
              maria__ Adobe Employee



              Did you move the installer file from one machine to another, or from one location on the file system to another? If so, please try the following:

              1. Right-click on the installer file and select Properties
              2. In the General tab click the Unblock button
              3. Click Apply
              4. Click OK to close the window
              5. Double-click on the installer file to launch the installer