Thanks I've windows 10 however and some suggestions don't work.. For example I cannot locate ##preferences## when i go to C:/users/me as there's no such thing like roaming or appdata..
The appdata and roaming are hidden
to show the hidden folder
Step 1: Open This PC.
Double-click This PC on the desktop to open it.
1. If you have no idea how to add This PC to the desktop, please refer to How to Add Desktop Icons on Windows 10.
2. You can also open another folder such as Network, File Explorer, Recycle Bin, etc.
Step 2: Show the hidden files and folders in the View menu.
Click View, tap Show/hide in the menu, and check the small box before Hidden items in the sub-list.
Sorted, thank you so much