Not quite sure where to go from here. Recently photographed a wedding with a second shooter. When trying to import her raw images (CR2 format), I receive the following error message.
I checked for recent updates, and it say's I have the most current update.
What can I do?
You have to look up the camera, identify what versions of ACR or Lightroom you need for that camera and then look up the Lightroom version you have. In short, you can't expect it to work when you mix old software with new cameras.
You can use the free DNG converter to convert the cr2 files to dng, that Lightroom can import.
The camera is probably too new for your version of LR.
Retrieving data ...