4 Replies Latest reply on Oct 24, 2015 3:21 AM by donovanl

    InDesign crashes on startup

    donovanl

      Every time I try to start InDesign it crashes. It's a brand new install on a brand new Mac Pro computer.  Help?

       

      Process:               Adobe InDesign CC 2015 [9303]

      Path:                  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

      Identifier:            com.adobe.InDesign

      Version:               11.1.0.122 (11100)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe InDesign CC 2015 [9303]

      User ID:               501

       

       

      Date/Time:             2015-10-24 00:37:09.120 -0500

      OS Version:            Mac OS X 10.11 (15A284)

      Report Version:        11

      Anonymous UUID:        C6EFFCDA-D52B-88E5-32BF-9D5C22B813EE

       

       

      Sleep/Wake UUID:       C629B7CD-C863-4D80-8B99-879589F3A617

       

       

      Time Awake Since Boot: 200000 seconds

      Time Since Wake:       170000 seconds

       

       

      System Integrity Protection: enabled

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000040

      Exception Note:        EXC_CORPSE_NOTIFY

       

       

      VM Regions Near 0x40:

      -->

          __TEXT                 0000000108efa000-0000000108eff000 [   20K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

       

       

      Global Trace Buffer (reverse chronological seconds):

      2.980033     CFNetwork                 0x00007fff91b1107b TCP Conn 0x7fe6e120fc10 SSL Handshake DONE

      3.093566     CFNetwork                 0x00007fff91b10f57 TCP Conn 0x7fe6e120fc10 starting SSL negotiation

      3.093719     CFNetwork                 0x00007fff91b0f927 TCP Conn 0x7fe6e120fc10 complete. fd: 61, err: 0

      3.094016     CFNetwork                 0x00007fff91b9e121 TCP Conn 0x7fe6e120fc10 event 1. err: 0

      3.147817     CFNetwork                 0x00007fff91b0ebf7 TCP Conn 0x7fe6e120fc10 started

      7.098655     CFNetwork                 0x00007fff91b1107b TCP Conn 0x7fe6d8235a00 SSL Handshake DONE

      7.108924     CFNetwork                 0x00007fff91b1107b TCP Conn 0x7fe6d76c41b0 SSL Handshake DONE

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.InDesign.Text Panel 0x0000000117a92d77 0x117a6f000 + 146807

      1   com.adobe.InDesign.Text Panel 0x0000000117aa15e7 0x117a6f000 + 206311

      2   com.adobe.InDesign.AppFramework 0x0000000118feb37d 0x118f84000 + 422781

      3   com.adobe.InDesign.AppFramework 0x0000000118feae23 0x118f84000 + 421411

      4   com.adobe.InDesign.Application UI 0x0000000119331613 0x1191eb000 + 1336851

      5   com.apple.AppKit               0x00007fff910d2780 -[NSApplication _realDoModalLoop:peek:] + 751

      6   com.apple.AppKit               0x00007fff910cffbd -[NSApplication runModalForWindow:] + 238

      7   com.apple.AppKit               0x00007fff9114e930 -[NSAlert runModal] + 175

      8   com.apple.AppKit               0x00007fff91181c12 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1043

      9   com.apple.AppKit               0x00007fff911817c2 -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28

      10  com.apple.AppKit               0x00007fff91181765 -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247

      11  com.apple.AppKit               0x00007fff90e6813d -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:completionHandler:] + 196

      12  com.apple.AppKit               0x00007fff90e67f58 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 544

      13  com.apple.AppKit               0x00007fff90e67a0f -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250

      14  com.apple.Foundation           0x00007fff81b44bbd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290

      15  com.apple.Foundation           0x00007fff81b44a37 _NSAppleEventManagerGenericHandler + 102

      16  com.apple.AE                   0x00007fff880a01b5 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531

      17  com.apple.AE                   0x00007fff8809ff3c dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

      18  com.apple.AE                   0x00007fff8809fe58 aeProcessAppleEvent + 288

      19  com.apple.HIToolbox           0x00007fff8df31ef5 AEProcessAppleEvent + 55

      20  com.apple.AppKit               0x00007fff90e633d4 _DPSNextEvent + 2245

      21  com.apple.AppKit               0x00007fff90e62369 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

      22  com.apple.AppKit               0x00007fff90e56ecc -[NSApplication run] + 682

      23  com.adobe.exo.framework       0x000000010b97a3b8 exo::app::OS_AppBase::RunEventLoop() + 56

      24  com.adobe.InDesign.AppFramework 0x00000001190d2463 0x118f84000 + 1369187

      25  com.adobe.InDesign.AppFramework 0x00000001190d132c 0x118f84000 + 1364780

      26  com.adobe.InDesign             0x0000000108efb68d main + 285

      27  libdyld.dylib                 0x00007fff8d42f5ad start + 1

       

       

      [trimmed by moderator]