Which version of Premiere Elements are you using and on what operating system?
What model of camcorder was the problematic video shot with and what is its resolution and frame rate?
Was all video that you assembled for this project shot with the same model of camcorder or are you mixing other video formats/resolutions/codecs with this video?
I'm working on Yosemite 10.10.5 and Adobe Premiere Elements 13.0
I don't know the model of it since I was borrowing it. Resolution is 1920x1080 and H.264 codec. File type is .mov I don't know how to find the frame rate. I though that might be problem and was hoping for help with that.
Each camera angle was shot on a different camera. One other camera has the same resolution of 1920x1080 and withH.264 codec. File type of this is also .mov. A few of the other files I was using are in .m4v with varying resolutions.
It might be worth opening a couple of sample videos in Media Info and checking on the resolution, frame rate and audio and video codec.
Open a sample of the first clip you added to your timeline, since it's the clip that will trigger the program to set the project settings. Then open the troublesome clip (especially since you aren't sure of the camcorder sources). Then open the Project Settings (under the Edit menu) and note the settings on the General page.
Once we know that information, we can better figure out what might be going on.
Premiere Elements usually sets up its project settings to match the first clip you add to your timeline and it can usually blend other formats pretty well. However, since the Quickime/MOV format can represent such a vast array of video codecs and m4v's are generally a delivery format rather than an editing format (It's what iTune videos are distributed as) it might be wise to get a good idea what we're working with before we start looking for a solution.
I opened a brand new project and imported these two videos. One works perfectly, the other is problematic. Yes I tested them and there is still a problem, even in the new project and even when the first clip I added was the one with the problem.
The problem clip (Lalo.mov):
The good clip (balcony 1.mov):
The project settings:
What are the project settings AFTER you add one or each of those clips to your timeline?
I'm not sure why you're having problems. The program seems to matching the specs of either clip.
Maybe it's only when you combine them in the same project you're having problems?
In most cases, Premiere Elements can blend different formats so that they match whatever project settings it's using. It's possible these two clips are different enough that it can't.
If you have not done so already, please take the 1440 x 1080 HD anamorphic 16:9 into the free MediaInfo program (Tree View), go to the video properties, and determine if there are 1 or 3 frame rates listed there. I am suspecting that this problem video was recorded with a variable frame rate. What made me wonder about that is the frame rate given in your screenshot is described as a "Average Frame Rate". You do not see that in the properties that you list for the no problem video. Just a guess. For MediaInfo Mac, please see if you can get that information. http://mediainfo-mac.en.softonic.com/mac
Premiere Elements typically has problems with video with variable frame rates. Symptoms range from audio out of sync to not being able to import the video at all. Worth the look at. Typical remedy is to take the problem video into the free HandBrake to get the H.264.mp4 with constant frame rate version. And, then you import that into the Premiere Elements project.
While you are in MediaInfo, please find out if the 1920 x 1080 has a frame rate of 29.97 progressive or interlaced frames per second. You will see that under the listing for Scan Type. If the video is interlaced you will see Scan Order as well as Scan Type. We may want to adjust the Premiere Elements project settings based on your finding.