3 Replies Latest reply on Mar 18, 2016 12:09 AM by c_Shane

    Trouble deleting folder

    c_Shane Level 1

      Hello,

       

      This folder was created:

       

      %UserProfile%\Documents\Adobe\Premiere Elements\12.0

       

      I don't actually have Premiere Elements. I've tried deleting the folder, but it just gets re-created. How can I prevent it from being re-created?

       

      I do have...

      Photoshop Elements 12

      Acrobat Reader DC 15.009.20071

      Flash Player 19

      Shockwave Player 12.1

       

      Adobe Creative Cloud 2.3.0.151 is installed, but it looks like an application manager without any applications.

       

      Thanks,

      Shane.

        • 1. Re: Trouble deleting folder
          A.T. Romano Level 7

          Shane

           

          What computer operating system?

           

          The only way that you should be getting regeneration of that particular 12.0 Folder is if you open a Premiere Elements 12 project after you have deleted that 12.0 Folder. And, you say that you do not have any version of Premiere Elements installed? Is that confirmed (if Windows) in Control Panel/Installed Programs? Opening Photoshop Elements 12 or Elements Organizer 12, which you do have, should not be triggering the regeneration of the Premiere Elements 12.0 Folder in the path in discussion.

           

          Have you ever had Premiere Elements 12.0 installed on your computer?

           

          Please consider and supply more information.

           

          Thank you.

           

          ATR

          • 2. Re: Trouble deleting folder
            c_Shane Level 1

            I have Windows 7 Home Premium SP1 64-bit. I've never had Premiere Elements installed.

             

            The folder doesn't get regenerated when I open Photoshop Elements. It seems to happen on it's own. I just can't find out which process is creating the folder.

             

            Thanks,

            Shane.

            • 3. Re: Trouble deleting folder
              c_Shane Level 1

              Is there another forum I could try?

               

              Thanks,

              Shane.