I am using Win 10. I get Lightroom loads but then freezes. I am not getting any error messages just a freezing screen. The anyway out is to use the Task manager.
thanks for the update.
Would suggest you to follow the below steps :
- Press windows and r keys and type appdata and hit enter
- Then open Roaming> Adobe> Lightroom> Preferences> Lightroom 6 Preferences.agprefs
- Open the file Lightroom 6 Preferences.agprefs in Notepad
- Change the following line: useAutoBahn = true to the following useAutoBahn = false
- Save and close the file Lightroom 6 Preferences.agprefs
- Launch Lightroom CC/6 again
You can refer this link as well :
a problem is that the changes that you suggest work for a while but then I have to go back and change the setting again.
I am sorry for the last post as I gave steps for Lightroom 6 instead of Lightroom 5.
Would suggest you to follow the below steps :
1. quit Lightroom
2. Go to this location :
and delete everything within it
3. Right click on Lightroom icon and choose run as administrator.
When LR opens it LR freezes.
You do not have to open Lightroom to follow those instructions.
they are supposed to be performed through File Explorer.
It's the same issue where the screen opens and then freezes up.
I uninstalled and reinstalled and used my disk for the new installation.
For a while everything was working fine and then the same issue. I was using LR for several hours and the next morning LR crashed. I do remember before I upgraded to Win 10 LR 5 worked fine. So it's the same problem with opening then the screen freezes and I get the not responding error.
If I delete the Lightroom 5 Preference.agpref file, LR will open and I can use until I need to exit or shutdown the system.
I am using win10. Same problem with opening and freezing with LR 5.
I've uninstalled and reinstalled.
It could be due to permissions
would suggest you to make sure that the Lightroom folder should have full read and write permissions under :
it was the /alt options and problem resolved
good to know you got it working back.
launch Lightroom holding option/ alt to switch catalog . This worked.
I am still having problems when I exit LR5 or shut down my computer and then restart and try to open LR5. The only way to open is for me to delete the file: Lightroom 5 preferences.agprefs. When I do this I get a dialogue box asking for my location and to confirm my serial number and then LR 5 opens up and works fine. As long as I don't exit or shut off my computer LR5 will open normally and work.
would suggest you to create a new catalog and work on it for a while
then, restart machine and check if you are able to work fine in that catalog.
still the same problem. Doesn't matter how many catalogs I create. LR opens and hang-up. When I attempt to click on a task I get a a dialogue box with two options one is to wait for the program to open and the other is to close. If I wait nothing happens so the only option is to close.
Chetna: No the problems isn't resolved.
This is what I wrote: still the same problem. Doesn't matter how many catalogs I create. LR opens and hang-up. When I attempt to click on a task I get a a dialogue box with two options one is to wait for the program to open and the other is to close. If I wait nothing happens so the only option is to close. The only way to open is to delete the file preferences.agprefs and then reopen LR 5. I shouldn't have to do this every time I use the program.
Thank you for sharing the update.
Would suggest you to create a new administrator account on your machine and test if Lightroom works well within that.
would you have any instructions on how to that?
Follow the below steps :
- In the search box on the taskbar, type settings and select Settings.
- Select Accounts > Other user accounts.
- Under Manage other accounts, select Add an account.
- At the bottom of the page, select Sign in without a Microsoft account.
- Select Admin account.
- Enter a name for the new account. If you want this person to sign in with a password, enter and verify the password, add a password hint, and then select Next.
- Select Finish.
that worked. The only problem is trying to figure out how to share files between both administrators. Is it possible or do I have to copy files between administrators? The original administrator got corrupted somehow and that why LR acted the way it was.
You can get in touch with Microsoft to get your data migrated.
Or, you can access the files of the previous admin account by going to C:\users\UserName
So far so good but I had the exact same condition one time in new user name. As long as I delete the old LR catalog it will open. But I have to reload all my files. frustrating. Do think I will have the same problem if I upgrade to LR 6?
Is it still behaving in the same manner? Or is it working good now?
Ideally, that should not be the case after upgrading.
It was off and on for a while. Now, LR 5.7 will not open when I exit or shut my computer down. The only way to restart LR 5 is to delete catalog and create another and then restart LR 5.7 which then opens to new catalog. All files have to be re-imported. Of course some settings are lost and work has to be done all over again.
That seems to be odd.
Would suggest you to go for a clean of Adobe programs.
Follow the below instructions :
- uninstall all Adobe programs including Lightroom.
- Rename the following list of folders by embedding "-old" in the end :
C:\Program Files\Common Files\Adobe*
C:\Program Files (x86)\Adobe*
C:\Program Files (x86)\Common Files\Adobe*
C:\Users\<user_name>\AppData\Local\VirtualStore\Program Files\Common Files\Adobe*
Adobe* or com.adobe* : all folders that start with word Adobe or com.adobe. have to be renamed to Adobe-old or com.adobe.-old
then, reinstall Lightroom 5 from this link Download Photoshop Lightroom
and check if it works fine when you relaunch Lightroom after restarting machine.
I did what you suggested. LR seems to be working. I exited LR and rebooted my machine several times and LR opened without freeze-ups. I want to try for a few days more but for know I'd say this fixed the problem.
Great.. Glad to know!
it is working an much faster. A file was interfering when trying to open LR. Finally and thanks.
You would believe after all my work of uninstalling and reinstalling adobe products. I received a lot of updates from Adobe . I download them and installed them and continued to work with LR5 for a few hours. I closed LR5 and when I returned to my station and tried to reopen and the same issue started with the freezing screen. I deleted the catalog and reinstalled LR 5 but the same conditions. However I switched user names and so far so good. I wish I could find the conflicting file(s). I think the conflicting file are in the updates somewhere.
I still having problem with freezing. What else can be done to solve this problem. It's very frustrating.
Could it be possible that some third party application is interfering and causing this issue?
Do you have some other applications running in background while using Lightroom?
Try to end the applications running in background and check.
Additionally, would suggest you to go for a selective startup.
Refer this article for steps : Run Selective Startup using System Configuration - Windows Help
Lightroom 5 still freezing up. Worked for a while and then the problem started again. I have tried "Run Selective Startup using System Configuration" and everything seems okay with the startup and config, etc. It seems something inside Lightroom is preventing LR5 from starting up.
I am wondering if I start a trail version of LR 6 the problem might clear-up
It could be possible that the lock file is blocking the launch of the program once closed. Lock file should be automatically deleted once you close Lightroom Program and should get re-created when you launch it again.
Could you please check if the folder which has catalog has full read and write permissions for your user account including the .lock file ?
I upgrade to LR6 stand alone and everything works fine. I couldn't spend anymore time trying to get LR5 to work. I wonder if anyone else had the problems with LR5 I did?
Thanks for all your help.