I am running a Windows 10 pc (spec below) and am having problems exporting projects as MP4.
I initially downloaded the trial version of Premiere Elements 14, created a short 6 minute video and exported it as an MP4 successfully (the MP3 music track I had included didn't play, but I think that is a limitation of the trial version).
Based on this success I purchased the full product and tried to recreate the MP4, it failed with a Premiere error "Adobe Premiere Elements has stopped working", and Error 1000 was created in the Application Log:
Faulting application name: Adobe Premiere Elements.exe, version: 22.214.171.124, time stamp: 0x55e5a5ad
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process ID: 0xa5c
Faulting application start time: 0x01d10bf799925f84
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 14\Adobe Premiere Elements.exe
Faulting module path: unknown
Report ID: 757073b2-941b-45b4-a698-c820215e4db7
Faulting package full name:
Faulting package-relative application ID:
I retried several times without success normally with the same error (at varying times in the export process - sometimes it got to 90% complete) or alternatively the entire PC hanging or rebooting (I also tried making some slight changes and resaving with the full version plus deleting all rendered files).
I then tried creating a new project with different video content and that also failed to export.
I have tried starting my pc with minimal services (System Services plus only Adobe services) and neither project would export as MP4. I then started without System Services and the new project did actually export successfully but not the one created in the trial version (I think this was just "luck" though). I've also tried exporting with no other applications running.
To create the MP4 I ended up splitting up the project into 8 short projects, exporting each of these as MP4, creating a new project, adding them back in and adding the music. That then exported successfully as an MP4.
I've been using the recommended MP4 export setting of 1280x720 but have tried lower resolutions too.
I have also tried exporting as an MT2 (HD1080) , this was successful and I could then take that back into Premiere and export as an MP4 successfully.
I don't think my video is complex - it is a day's journey created on a GoPro Hero 3 in MP4 format. There is around 1 hrs filming in several clips and I have extracted around 20 clips to create the 6 minute film. There are transitions between each clip. I have used some video stabilisation but not on every clip. There is one MP3 to add music.
I've looked at the PCs performance whilst exporting (via Task Manager) and PE has utilised around 80-90% CPU and 30% memory. I've checked System/Devices and all drivers are apparently up to date.
I have QuickTime 7 for Windows 10 installed.
I have tried uninstalling PE 14 completely (including preferences) and reinstalling with no effect.
The PC spec is:
AMD FX-9590,4.7GHz,8-Core,Vishera,220W,AM3+ CPU,Retail
Zalman CNPS9900 MAX Multi-Format CPU Cooler - Blue LED Fan
Asus Sabertooth 990FX v2 AM3+,DDR3,SATA3,USB3,GBLan,ATX
HyperX Savage 16Gb (2x8Gb) DDR3 2400MHz Mem Kit
120Gb Samsung SSD (System)
1TB WD Black 7200rpm HDD (Data)
2 x 4GB nVidia GeForce GTX 970 PCI-e 3.0 VGA Card
Performance with Balance of Speed & Acoustic (Upto 4.2Ghz)
Silver 3 Year RTB Warranty,1 Year Parts,1Year Collect Repair
XFX 850W XXX Edition 80+ Bronze Semi-Modular PSU
I'm extremely new to video editing so please forgive me if I'm missing something obvious with this problem or I should have provided more information to assist troubleshooting. Any suggestions anyone can give would be very welcome.