InDesign CC Start-up Error: "...lack sufficient permissions to access the preferences folders"

[pendletonchamber]

Any help on getting this resolved for a Windows 8 user?  Other "help" pages reference a file tree that does not exist on this computer.

[Jeff A Wright]

Branching to a new discussion.

Pendletonchamber the previous discussion was regarding Mac OS X. What specific errors are you receiving under Windows 8?

[pendletonchamber · Accepted solution]

Same error, but I wasn't able to find the right directory to refresh preferences.  Adobe tech support was able Bomgar in and sort it out.  Networked computer, and I wasn't looking in the correct user directory.