Can you provide an Image number so it can be checked out?
Hi. Thanks for any help. Image number is 72498260.
Problem solved. Using a newer copy of illustrator a friend of mine has, we were able to open it and turn the image into smart vector that we could then save as a .psd file. That did the trick and I was able to use it properly.
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Thank you for posting the fix. It will help others with the same issue.
I don't think this is the "Fix". I think the friend "turned the IMAGE into a small vector..." I think they had to trace it.
We need to be able to get AI/EPS vector images when they are tagged as such.