What version of Premiere Elements is involved? What computer operating system?
If you have Premiere Elements 12/12.1, 13/13.1, or 14, then you Deactivate the program in an opened project's Help Menu/Sign Out.
In Premiere Elements 11, it is Help Menu/Deactivate. Just in case mention - Deactivation is not the same as Uninstall.
How many computers at this moment have the same purchased activated serial number?
If you have the purchased activated serial number trapped on a crashed computer, often online Adobe Chat can resolve the issue in minutes even if the matter does not involve the latest version. If no user resolve, please try the following link to Adobe Chat...
Please consider, supply more information, and then we can decide what next if the matter is not resolved.
i only have it on this one that i kept factory resetting at this moment
Thanks for the reply. In view of your details, it would appear that online Adobe Chat is the one place to sort out the serial number situation.
Please use the online Adobe Chat given in most 1 and let us know the outcome.
We will be watching for further developments as your schedule permits.