1 Reply Latest reply on Oct 28, 2015 12:39 AM by Mohit Goyal

    shutting down

    Ames430 Level 1

      Is anyone else's lightroom shutting down right after or a minute after the splash screen. I am pc windows 10 and just upgraded my lightroom to the most recent lightroom tonight.

        • 1. Re: shutting down
          Mohit Goyal Adobe Employee (Admin)

          Hi ames,

           

          You need to disable the Graphics processor from Lightroom Preferences.

           

          first you need to disable the Graphics Processor for the system and then do it for Lightroom

           

          Go to Control Panel

          Open Device Manager

          Look for Display Adapters

          Right Click on the Graphics Processor

          Click on Disable.

           

          Try open the Lightroom,

          Go to Lightroom Preferences

          Click on the Performance Tab

          Uncheck the Graphics Processor

          Restart the Lightroom


          By performing the above steps, if the Lightroom works fine, then go back to the Device Manager and enable the Graphics Processor.


          Let us know if that helps.


          Regards,

          ~Mohit