What computer operating system is involved with your Premiere Elements 11? Is all Content Download content affected or just one type? Are you selecting Download Now or Download All for the content's thumbnail? Do both not work?
Download and install the Adobe Application Manager and determine if that resolves the issue.
Be sure to be doing the download/installing of content with the antivirus and firewalls disabled.
Also be sure to have the latest version of QuickTime 7 installed on your computer and be running the program as administrator (from user account with administrative privileges). In addition, right click the desktop Premiere Elements 11 icon and select and apply Run As Administrator.
Please consider, and let us know the outcome. If any questions or need clarification, please do not hesitate to ask.
I am only going to Titles & Text and selecting the Fun Title theme to drag & drop it into my project. Running windows 7, 64 bit, running as administrator.
Only selecting Download NOW, not ALL. I won't be able to change settings on the firewall are antivirus because this is a work machine, and I am at work. I could possible try to connect at home.
Thanks for the replies.
1. Please determine if you can do any Content Downloads from other categories (example Graphics etc) besides Titles & Text.
2. Please let us know if your issue is the same in the home as well as the company environment.