What method are you using to open them. Also what are the image stock numbers.
Have you tried downloading them to a library and then opening using them directly from the Libraries panel?
Hi Brad, I used the desktop download -- just tried the library download - happy to report success! Thank you! Does it have something to do with personal vs team?
It shouldn't matter. But from personal experience I have always had better success and ease of use saving the images to a library and then using directly from the libraries panel in the app. Very rarely do I have any issue doing it that way. Actually haven't had an issue yet.