However, when I try to use Collections to work with the photos from one of the folders, I get the "!" in the corner of the cell. So I click it and search for the file, find it, choose it in its new location on the new drive, and then I get a message saying that the file is already associated with another photo in the catalog and can only be associated with one photo. I'm not sure where the other photo is to resolve it - I only see it on the new drive.
Is there a way to find the other photo - and if so, what would I do to resolve it if I did find it?
This is the crux of the problem. You get this message because you (probably) have imported the photo twice, and now Lightroom has one version of the photo from the first import that is not associated with the actual photo (that's why you get the "!"), and a second version from the second import, which is properly associated with the photo.
You need to find these photos in Lightroom. Follow all of these four steps in order:
1. In the Lightroom Library Module, on the left, under Catalog, click on All Photographs
2. Turn off all filters (Ctrl-L once or twice)
3. Turn off all stacking (Photo->Stacking->Expand All Stacks)
4. Search for at least one of these photos by file name using the Lightroom Filter bar
You will probably find that the photo appears twice in this search. One of the photos will have edits and user-supplied metadata, and the other will not. You want to keep the one with the edits and user-supplier metadata, this is most likely the one with the "!". You want to delete from Lightroom (but not from the hard disk) the other one, and then you should be able to use Lightroom to associate the photo with the "!" to the file.
I would also like to add that importing photos a second time never solves anything, it usually makes the problem worse, as you can see. Never re-import. The best way to move photos to another drive is actually:
- In your operating system, COPY (not MOVE) the photos to another drive
- In Lightroom, Use the Update Folder Location command to point Lightroom to the other drive (this is all explained in detail here, scroll down to the section entitled "Updating Folder Location")
- when that is completed and working properly, in your operating system, delete the photo from the first drive.
Yes! That worked - thank you so much!
I'm assuming I need to do this individually for each photo - no way to do it in a batch, right?
Thank you again!
Once you find the location of the photos you want to delete, you should be able to delete the entire folder from Lightroom (but do not delete the photos from the hard disk). Then you can reconnect the entire folder rather than one photo at a time.
Thank you again!
So when folders are moved, regardless of how I moved the folders, if the images are functioning properly in their new locations, is it safe to delete the grayed-out folders with the question marks noting where the folders originally lived?
When I go to All Photographs and right click on the photo to show it in the library, it shows that the one I want to keep is in a folder that has been marked as "missing". Should I still remove the other folder (the duplicate folder that is not marked as "missing")? By doing that, will I then be able to update folder location of the "missing" folder and ultimately have that one be the working folder?
The file you want to delete from Lightroom (but not the hard disk) is not the one with the exclamation point, not the one in the folder with the question mark. But please confirm that the other file (the one with no exclamation point, in a folder that doesn't have a question mark) is the one with no edits and no user supplied metadata. If that is the case, then you delete the folder with no question mark. Then you can associate the photos you do want (with the edits and user-supplied metadata) with the file/folders on your hard disk.
Somehow the "missing folders" became nested under a sub-folder of the folder I am having the issues with. So I've been able to resolve all except for one. So the folder structure looks like this
How can I resolve the 2014-10 Butler Family folder? If I try to remove the top one, won't the missing one be removed as well? I tried to move it up, but it won't let me move it.
There are a different number of photos in the two different Butler folder, some of which are missing and some of which are not missing. I wouldn't try to remove anything, I would just try to connect the one with the question mark.
Click on Merge
Okay - it wasn't letting me merge because of duplicates again. So I went back in to All Photographs and individually deleted the photos in that particular folder. Then it let me merge the folders.
Thank you so so much!!!!