I just purchased an adobe stock photo. Image #58017606 with a measurement of 6614 x 6614 px. When I save the image and open it in photo shop, it's only 74 x 74 px AND I can't get rid of the text in the bottom left of the image. It shows that the image is only one layer. It also won't open in Preview, saying the file is corrupted. So, I must not have the right file. It also shows zero images in my account. So, did the purchase even go through? I'm working on a Mac.
The zero is number of images left on your subscription. If you are just purchasing individual images that number will always be zero.
Follow these steps to download the image: