I have now had this problem for months and am now getting frustrated by it. Everytime I run flash cs6 it crashes and gives me a crash log file on my desktop & error "flash pro cs6 fatal exception". I have tried everything, I have re-installed flash over and over again, tried to see if files were missing in the c drive, I have pressed ctrl+shift+alt before it starts and delete the settings. But it still does not work.
If you think you know the answer please help
have you successfully reset the flash preferences?
did you use the adobe cleaner and restart after uninstalling and before reinstalling?