Check to see that you haven't already been refunded. Did you sign up for the 10 free images? If so you may have already been refunded.
If I cancel my membership, can I still use any unused licenses in my account?
No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.
As a gesture of goodwill I have added 2 license credits to your account.
Thank you, I do appreciate that. But I find it kind of crazy to pay $50 for 10 licenses, then if I don't happen to pick them out in a timely manner that I forfeit the products I paid for.
Either way, thank you for the quick feedback. I use Adobe products as I need in my company so I add and cancel options as they work for my budget. I plan to still use Adobe Stock because of convenience. I guess I will just have to make sure when I cancel a product to have everything completely downloaded.