4 Replies Latest reply on Oct 30, 2015 6:21 AM by BobLevine

    indesign cs6 crashes at launch

    IowaBoy9

      InDesign C6 started crashing yesterday after I tried to uninstall the following:
      InDesign CC trial

      Adobe Drive 5

      Creative Cloud Desktop (I figured why do I need Creative Cloud Desktop if I am not going to use Creative Cloud.)

       

      At any rate, the attempt to uninstall Creative Cloud did not work because it was "being used" by some other product.

      Attempt to uninstall Adobe Drive 5 hung up.

      After these failed attempts to rid my system of all things remotely related to Adobe Cloud-based computing, InDesign CS6 started crashing at launch.

       

      I have replaced the preferences manually and automatically

      I have reinstalled InDesign CC (the trial had expired)

      I have uninstalled InDesign CC and InDesign C6 and InCopy C6

      I have run the CC cleaner tool and wiped out every Adobe product listed

      I have lost count of the number of times I have uninstalled and reinstalled InDesign C6

       

      Here is the Thread 0 Crashed opening set.

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   PublicLib.dylib                   0x016cb041 ProtectiveShutdown::~ProtectiveShutdown() + 133

      1   PublicLib.dylib                   0x016cb155 ProtectiveShutdown::~ProtectiveShutdown() + 17

      2   DataBaseLib.dylib                 0x016723cf DBUtils::CreateDataBase(IDataBase::UndoSupport, bool) + 63483

      3   DataBaseLib.dylib                 0x0166d79b DBUtils::CreateDataBase(IDataBase::UndoSupport, bool) + 43975

      4   DataBaseLib.dylib                 0x0165eeb7 SUIDS::SUIDS(unsigned long) + 22407

      5   ObjectModelLib.dylib              0x015fcb65 0x15db000 + 138085

      6   ObjectModelLib.dylib              0x015e9d37 0x15db000 + 60727

      7   ObjectModelLib.dylib              0x0160a64d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16765

      8   ObjectModelLib.dylib              0x016074ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074

      9   com.adobe.InDesign                0x00001dc2 main + 82

      10  com.adobe.InDesign                0x00001d55 start + 53

       

      Not sure if the above will help. There is some other place to post the crash log. Please inform if you want to see the entire log

       

      InDesign Version:

      Process:         Adobe InDesign CS6 [605]
      Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
      Identifier:      com.adobe.InDesign
      Version:         8.1.0.419 (8100)
      Code Type:       X86 (Native)

       

      System Info:

      Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.49f2

      Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

      Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

      Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

       

      Was Yosemite when this all started. Upgraded last night to--

      OSX Version 10.11.1 (El Capitan)

        • 1. Re: indesign cs6 crashes at launch
          Peter Spier Most Valuable Participant (Moderator)

          Have you installed the 6.0.2 patch? Does it work in a new user account on the Mac? If it works in a new user account, see Adobe Forums: InDesign crashes at startup for a list of things to delete from the original user and see if that solves it.

          • 2. Re: indesign cs6 crashes at launch
            BobLevine MVP & Adobe Community Professional

            CS6 is not supported under El Capitan, but you can try turning off autohide menu bars in the system preferences.

            • 3. Re: indesign cs6 crashes at launch
              IowaBoy9 Level 1

              InDesign crashes on all user accounts.

               

              As for El Capitan. InDesign was crashing before I updated to it. So, same difference. I don't know. Back up everything, wipe the disk clean and reinstall system?

               

              I hate to raise a conspiracy theory here. But it does seem strange that I am get this problem after trying to remove CC software. Adobe really wants us to migrate to the subscription it seems to me. I would, except my company has not gone that way. If Adobe would make it possible to save a file to a previous version, then I would go for the $20/month. But they insist on this all or nothing approach. Meanwhile, I am out one, two day's work.

              • 4. Re: indesign cs6 crashes at launch
                BobLevine MVP & Adobe Community Professional

                You're running on an unsupported system with software that's pushing 4 years old.

                 

                There's no conspiracy and I told you what to try. If that doesn't work, trash your prefs. Then uninstall, run the cleaner tool and then reinstall.

                 

                Then roll back to a supported operating system. CS6 will NEVER be updated to run on newer operating systems.