What computer operating system involved with Premiere Elements 14?
Do you have the purchased serial number?
If so, please download and install your installation files for Premiere Elements 14 (Windows or Mac) to your corresponding computer. Please See
Adobe Other Downloads
Insert your purchased serial number during the installation as requested by the on screen instructions.
Please consider and let us know the outcome.
Add On...You should still be able to go to your account at http://www.adobe.com, sign in with your Adobe ID and Password, and navigate to "My Orders" to get new installation files specific for your computer.