Did you deleted all the folders mentioned in the instructions?
1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.
2)Copy the hosts file to Desktop and open the same with notepad.
Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??
Also let me know whether you are using Windows 8.1 or 10 ?
I assume its Windows 8.1 .
Make sure LAN settings is set to detect settings Automatically.
1)Open Control Panel and then click on the option "Network and Internet" .
2)Click on Internet options, click on 'Connections' tab.
3)In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.
4)Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .
5)Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.
I am using windows 8.1 and there is no adobe related files in hosts.
"Automatically Detect settings" is also ticked.
Follow below steps and enable Hidden Admin account and try to launch Adobe Creative Cloud app.
Click on Start button and go to Windows Tiles menu .
Type as CMD , it will list Command Prompt option in the search results.
Important : Right click on " Command Prompt" option and select " Run as Administrator" option .
It will open Command Prompt window in elevated mode.
Now copy below command then right click on Command Prompt black screen window and select Paste option and press Enter key.
net user administrator /active:yes
You should see a message that the command completed successfully.
Restart the computer and login to user account named " Administrator" and then launch Adobe Creative Cloud app.
I logged in as admin, logged on but it was the same. Then my PC blue screened when I switched user.
I'm never going to get this working am I? I did get Flash trial working a few days ago, So I could back up any data I did and revert back to that date, would that work?
Instead of switching between user accounts , Please restart the computer and login to Administrator account and then check .
We can fix this issue . but need to check with few things.
Let me know the list of Adobe apps installed on your comp. are those being installed as Trial ?
You can also try complete removal and reinstallation process.
For time being , you can also download CC apps from direct link :
But is Ideal to fix Adobe Creative Cloud app.
On my PC, I have Adobe CC
Adobe Flash professional CC
And A few months ago someone did give me a cracked Adobe photoshop CC.
I also don't have the right permissions to download off that site?
I believe you got Access Denied error message.
We need to follow little trick .
Open Photoshop Elements page , select any option among 2 drop down menus, Click on Download button .
It will open a prompt to save file , do not save , click on cancel ,
Or if the Download of Photoshop Elements starts, cancel it immediately .
Then click on CC 2015 link , it should start downloading .
Ok, it's installing, but what should I do about CC?
Have you installed CC apps as Trial or as paid full version?.
We can try with one more step , but for that we need to reset delete old licenses files and database files. It might affect the trial period of working CC apps , like it might end trial.
I assume the photoshop was full, but the Flash was the trial.
I'm willing to try anything as long as it gets it working again.
Launch Task Manager and end all Adobe related processes like Creative Cloud , CoreSync, AAMUpdater.........etc .
Navigate to C: > Program Files(x86) > Common Files > Adobe.
Open Adobe folder and locate folder named Caps.
Rename Caps to Caps-old.
Then launch Adobe Creative Cloud app and check.
Check under Common Files > Adobe.
Under Program Files(x86) , locate folder named "Common Files" .
Inside Common Files folder , you can see Adobe folder , in that you can locate Caps folder.
Done that, Still got the 'Download Error' screen under Apps.
I'll just restore my pc back a few days, that should fix it. I've backed up the files I've done since that date, so I'm not going to lose anything important.
Yep, that will be good option to try once..
Feel free to update the results.
Ok, I'll let you know once it's done.
Did you disabled Anti-Virus and Firewall and tried ?
If you are using Security suites like Mcafee, Norton or Avg...etc , make sure to Turn Off their smart Firewall and check.
Good news! Restoring worked! I can now access the apps and I'm installing flash right now! Thanks for all your help!
Great ! Glad to hear that
You are welcome.